[marketing-python] Re: [Pydotorg-redesign] how to search the site

Tim Parkin tim.parkin at pollenationinternet.com
Wed Sep 17 09:33:44 EDT 2003


>This may sound harsh, but I think a feature which appeals to 0.5% of 
>our customers should have no bearing on our design.  It's just not 
>worth worrying about.  Not to mention that worrying about it distracts 
>you from worrying about the real issues which affect 90% of our 
>customers.
It depends on how important that 0.5% is and how 'replaceable' the
functionality is.

If someone can't access the internet apart from via Links then we should
offer lynx support even if it only amounts to 0.0005% of the browser
usage. 

If there are alternatives that they could us then it's a 'preference'
that they use it and not a 'requirement'. 

However, there is also a factor to take into account as to how important
people see the functionality. In the case of Lynx (and links), a lot of
users see it as very important that they can access a website using it. 

Finally there is how easy it is to implement the change. If the website
is built to support disabled users, then the site will work by default
in Lynx, hence it isn't relevant to decide whether or not to support it.

With advanced searching, most of the work would have already been done
to make sure the simple search is suitably effective. Eg a simple search
should recognise different domains (mail. www. Or docs / turorials) and
report the results like this. So If I search for 'documentation' I get a
link straight to the docs home page. The advanced search is just a more
explicit version of this. 

So we have a low demand, a high importance and an ease of
implementation. The advanced search can be an option so we don't have to
worry about confusing users so there is they aren't mutually exclusive.

Tim

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