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<TITLE>RE: Facilities Management software</TITLE>
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<P><FONT SIZE=2>hello,</FONT>
</P>
<P><FONT SIZE=2>we are currently useing a sw 'Advanced Help Desk' (CA) which</FONT>
<BR><FONT SIZE=2>is a sort of Object Ori. Framework for the inter-organization</FONT>
<BR><FONT SIZE=2>helpdesk tasks. The IT req is currently automated. Though</FONT>
<BR><FONT SIZE=2>FM will also be interesting to be added to it's tasks.</FONT>
</P>
<P><FONT SIZE=2>I am more involved in customisation of this OO framework sw </FONT>
<BR><FONT SIZE=2>and from what I have seen, has a fairly clean design.</FONT>
</P>
<P><FONT SIZE=2>this effort seems interesting, if only to learn python to me.</FONT>
<BR><FONT SIZE=2>btw AHD uses, rdbms in backend, a java OR web-clnt to connect</FONT>
<BR><FONT SIZE=2>to the AHD server to log calls update them etc.</FONT>
</P>
<P><FONT SIZE=2>/psg</FONT>
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<P><FONT SIZE=2>> -----Original Message-----</FONT>
<BR><FONT SIZE=2>> From: Bart Bartels [<A HREF="mailto:Bart.Bartels@vu.edu.au">mailto:Bart.Bartels@vu.edu.au</A>]</FONT>
<BR><FONT SIZE=2>> Sent: Wednesday, August 22, 2001 1:29 PM</FONT>
<BR><FONT SIZE=2>> To: python-list@python.org</FONT>
<BR><FONT SIZE=2>> Subject: Re: Facilities Management software</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> G'Day Kenneth</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> I think that starting simple might be the go. If we get </FONT>
<BR><FONT SIZE=2>> something happening</FONT>
<BR><FONT SIZE=2>> then the feed back will assist in guiding the development.</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> > > - record job requests</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Get info:</FONT>
<BR><FONT SIZE=2>> Who called</FONT>
<BR><FONT SIZE=2>> Contact details :- phone/email, department</FONT>
<BR><FONT SIZE=2>> What the problem is</FONT>
<BR><FONT SIZE=2>> Where the problem is :- building, room</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> > > - track job requests</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Allocate task: (this would be the facilities staff)</FONT>
<BR><FONT SIZE=2>> to trademan/technician</FONT>
<BR><FONT SIZE=2>> authorised/assigned by</FONT>
<BR><FONT SIZE=2>> priority</FONT>
<BR><FONT SIZE=2>> start date/time</FONT>
<BR><FONT SIZE=2>> finish by date/time</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> > >- provide feedback to job requester</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Email response back outlining when task allocated and to whom?</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> > > - close job request</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> On completion by trade, record</FONT>
<BR><FONT SIZE=2>> Time taken hours/minutes</FONT>
<BR><FONT SIZE=2>> material cost $</FONT>
<BR><FONT SIZE=2>> email to originator that the task is complete</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> > > - enter additional data on job</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Allocate to budget</FONT>
<BR><FONT SIZE=2>> record misc. info if any</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> > > - trends and histories</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Be able to generate reports in a freeform manner i.e. no </FONT>
<BR><FONT SIZE=2>> predefined reports</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> > This is exactly what we want, but we need to have the </FONT>
<BR><FONT SIZE=2>> details more specific,</FONT>
<BR><FONT SIZE=2>> > so we could work on the process model.</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > cheers, Kenneth</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Is this what you wanted?</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Bart</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> -- </FONT>
<BR><FONT SIZE=2>> <A HREF="http://mail.python.org/mailman/listinfo/python-list" TARGET="_blank">http://mail.python.org/mailman/listinfo/python-list</A></FONT>
<BR><FONT SIZE=2>> </FONT>
</P>
<BR>
<P><B><FONT SIZE=2>.. </FONT></B>
</P>
<P>
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