[spambayes-bugs] [ spambayes-Bugs-1398483 ] Outlook 2003 SP2 Toolbar Crashes

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Bugs item #1398483, was opened at 2006-01-07 00:48
Message generated for change (Settings changed) made by anadelonbrin
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Category: Outlook
Group: None
>Status: Pending
Resolution: None
Priority: 5
Submitted By: DBurk (dburk)
Assigned to: Nobody/Anonymous (nobody)
Summary: Outlook 2003 SP2 Toolbar Crashes

Initial Comment:
Running XP Pro SP2, Office 2003 SP2, Spambayes 1.0.4.

I've experienced all the toolbar crashes everyone has
been talking about (spam, unsure spam properly
separated out, but clicking anything in toolbar causes
Outlook to shut down).

I've tried every combination I could think of with DEP
and the results are identical. I've rebooted and
reloaded Spambayes each time to be sure.

Is there another thread of suggestions on what I can try?

Thanks!

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>Comment By: Tony Meyer (anadelonbrin)
Date: 2006-04-02 23:34

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Have you tried a "Detect and Repair" in Outlook?  Have you
tried deleting outcmd.dat as described in the
troubleshooting guide?

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Comment By: Tom Hopper (thopper)
Date: 2006-02-22 01:55

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I, too, have experienced the crash described. Clicking on
any button in the SpamBayes toolbar results in Outlook
crashing (after hanging for about a minute).

SpamBayes 1.0.4
Outlook 2003 SP2
Office (Word, PowerPoint, Access, Excel) 2002 SP3
Windows XP SP2

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Comment By: DBurk (dburk)
Date: 2006-02-07 08:13

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I've had success....sort of. Although my solution isn't
going to identify the culprit, I have had a fix. 

1) Since I needed XP only for Access, I uninstalled all of
2003 and XP including all add-ins. 

2) I deleted all of the Microsoft Office folders in Program
Files.

3) I went through the registry and deleted all keys related
to Microsoft Office (unless they looked innocuous or clearly
like they were related to Office 11 (since they would be
coming back anyway). 

4) I then reinstalled XP but limited it to Access and Visual
Basic. 

5) I then reinstalled every piece of 2003. I let the
OfficeUpdate website update to SP2 and all other necessary
updates (security and junk filters mostly).

6) Then I installed SpamBayes and MailAlert (the two add-ins). 

It has worked since. Although I must admit that I still hold
my breath each time I press the "Spam" button to move any
new Junk from the Suspected Junk folder. So far, so good.

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Comment By: TJS (tjsortho)
Date: 2006-02-04 05:04

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In my case, renaming the entire folder was the way to go, 
but I suspect that the real culprit was that it was 
loading the Office10 version of outlvba.dll from the 
office10\addins folder - just a guess. 

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Comment By: DBurk (dburk)
Date: 2006-02-03 16:36

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Thanks to everyone for working through this.

Here's the good news: I renamed every Office10 folder to
Office10X. Spambayes now works!
Here's the bad news: I have Access from Office 10 and still
need to use it. But I'll use the renaming exercise to see if
I can figure out which folder is the culprit. Maybe I don't
need the folder for Access?

I'll keep working on it, but it's nice to have a direction!


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Comment By: mdotstacey (mdotstacey)
Date: 2006-02-03 12:56

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Thanks tjsortho! I uninstalled whatever remnants of Office 
XP still existed on my computer and SpamBayes works now.

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Comment By: TJS (tjsortho)
Date: 2006-02-03 11:43

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I had the same thing. Mentioned elsewhere by folks who 
upgraded from Outlook XP/2002 to 2003 as I did. I saw in a 
registry trace that Outlook 2003 was still loading items 
from the Office 10 folder. I renamed the folder, rebooted, 
and my Spambayes buttons are working again! (OL2003 seems 
to be running better as well).

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Comment By: mdotstacey (mdotstacey)
Date: 2006-01-07 12:38

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Same here--I disabled DEP globally (set to AlwaysOff) and 
still Outlook crashes every time I hit "delete as spam."

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