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<DIV dir=ltr align=left><SPAN class=087070219-08102007><FONT color=#0000ff><FONT
face=Arial size=2>0.81 is ancient. I think the first order of business is to get
everyone up to version 1.0.4 (if not the 1.1 alpha, which despite its alpha
status is quite stable). Once you've installed it as administrator, go to the
Troubleshooting Guide on the SpamBayes > Help menu and look for the section
titled "SpamBayes is not available for all users on the machine." That should
get you started.</FONT></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=087070219-08102007><FONT color=#0000ff><FONT
face=Arial size=2></FONT></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=087070219-08102007><FONT color=#0000ff><FONT
face=Arial size=2>Given the filtering oddities, I'd consider having users
retrain from scratch. It doesn't take long and may result in better filtering.
You may also need to educate your users: the sender's address is a small part of
what SpamBayes looks at when scoring messages. If a message appears to come from
a trusted source but otherwise looks like spam, it'll probably be treated as
spam. (And this is a good thing, since it's not hard to spoof a
sender.)</FONT></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=087070219-08102007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=087070219-08102007><FONT face=Arial
color=#0000ff size=2>I don't recall ever using version 0.81, but I don't think
SpamBayes has ever created folders on its own.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=087070219-08102007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
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<DIV dir=ltr align=left><FONT face=Tahoma size=2><B>From:</B>
spambayes-bounces@python.org [mailto:spambayes-bounces@python.org] <B>On Behalf
Of </B>Steve Ingraham<BR><B>Sent:</B> Monday, October 08, 2007 2:50
PM<BR><B>To:</B> spambayes@python.org<BR><B>Subject:</B> [Spambayes] installing
1.0.4 in Outlook XP<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial size=2>I am having some
problems that I would like to ask the list some advice on. <SPAN
class=883461218-08102007><FONT face=Arial size=2>We have been running Spambayes
in Outlook for quite some time now. Things have been working very well
until recently. </FONT></SPAN>Below is a list of some of the problems I
have started seeing.</FONT></SPAN></DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial size=2>Almost all of my
users are using Spambayes Outlook Addin Binary 0.81 in Outlook 2002 running on
Dell Inspirons with Windows XP Professional operating systems.
M</FONT></SPAN><SPAN class=883461218-08102007><FONT face=Arial size=2>any of our
users have started complaining that legitimate emails are being delivered to the
Junk Suspect folder. When they "Recover from Spam" the email is placed
back into the Inbox but the next time an email comes in from that user it goes
back into the Junk Suspect folder. It appears Spambayes is not correctly
retaining the training on these legitimate emails when the user
"Recovers from Spam".</FONT></SPAN></DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial size=2>Another issue that I
think may be related is the creation of additional junk email folders.
Several users have started noticing multiple junk email folders in Outlook (i.e.
junk email, junk email2, spam, spamtrap). They are not manually creating
these additional folders and many users are telling me they just saw the
additional folder pop up one day. Any ideas on why Spambayes would be
creating additional folders in Outlook?</FONT></SPAN></DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial size=2>Another issue is
related to installing the 1.0.4 version with Outlook. Most all of our
users have had their computers upgraded from Windows 2000 Professional to
Windows XP Professional operating systems when they received new Dell
computers. On these new computers I started trying to upgrade
Spambayes from Spambayes Outlook Addin Binary version 0.81 to Spambayes
1.0.4. I have gone to the website and downloaded the Spambayes 1.0.4
install package. When I set up the new computer I am logged in as an
administrator. I install the Spambayes 1.0.4 and everything works
fine. I then log into Outlook with the administrator
account (my personal profile that has administrative rights).
Spambayes begins its initial setup for that administrator account and everything
functions normally. Everything looks as if it will work fine for the
user's profile. However, when I set up the new user account on the
computer and I log into Outlook using the user's profile for the first
time there is no Spambayes. There is nothing that shows Spambayes was
loaded onto the computer. The only way I have been able to resolve this
problem is to log back in </FONT></SPAN><SPAN
class=883461218-08102007><FONT face=Arial size=2>as administrator and
uninstalling Spambayes 1.0.4. I then install the older version of
Spambayes (Spambayes Outlook Addin Binary 0.81) that has worked in the
past using the Spambayes Outlook Setup 0081.exe file. This allows me
to then log in as the user and set up Spambayes which then functions. This
is ok but it means that our machines do not have the updated version of
Spambayes loaded.</FONT></SPAN></DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial size=2>Is this an issue
with version 1.0.4? Should I be using the 1.0.4 version with
Outlook? Do I need to continue using the 0.81 addin with Outlook? Is
using this older version possibly causing the training problems with legitimate
emails? Could any or all of the above issues</FONT></SPAN><SPAN
class=883461218-08102007><FONT face=Arial size=2> be related? If they
are not related could someone address the possible causes and solutions for the
particular issues?</FONT></SPAN></DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial size=2>Thanks for the
help,</FONT></SPAN></DIV>
<DIV><SPAN class=883461218-08102007><FONT face=Arial
size=2>Steve</FONT></SPAN></DIV>
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