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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>To whom it may concern:</FONT></DIV>
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<DIV dir=ltr><FONT face=Arial size=2>This product did not compete it's download and therefore I did not receive the product for this purchase.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>It also happened a second time through paypal.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>I eventually put in a credit card number and successfully downloaded and installed this product on my third attempt.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2><U>Please credit me the two pay pal charges of $9.97 each from 3/17/08 ($19.94 total).</U></FONT></DIV>
<DIV dir=ltr>Unique Transaction ID #24U24197MA381144M and</DIV>
<DIV dir=ltr>Unique Transaction ID #8JH88469RK727932D</DIV>
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<DIV dir=ltr>Thank you.</DIV>
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<DIV><FONT face=Arial color=#000000 size=2>Frank Weston, President</FONT></DIV>
<DIV><FONT face=Arial size=2>ERA Tri-Sun Real Estate</FONT></DIV>
<DIV><FONT face=Arial size=2>Tri Sun Property Management</FONT></DIV>
<DIV><FONT face=Arial size=2>3406 S. Meridian Rd.</FONT></DIV>
<DIV><FONT face=Arial size=2>Youngstown, Ohio 44511</FONT></DIV>
<DIV><FONT face=Arial size=2><A href="mailto:Frank@ERATriSun.com" target=_blank>Frank@ERATriSun.com</A></FONT></DIV>
<DIV><FONT face=Arial size=2>Office:330 792 2216</FONT></DIV>
<DIV><FONT face=Arial size=2>Fax: 330 792 2102</FONT></DIV>
<DIV><FONT face=Arial size=2>Everything Real Estate at: </FONT></DIV>
<DIV><FONT face=Arial size=2><A href="http://www.ERATriSun.com" target=_blank>www.ERATriSun.com</A></FONT></DIV>
<DIV><FONT face=Arial size=2>Property Management:</FONT></DIV>
<DIV><FONT face=Arial size=2><A href="http://www.TriSunManagement.com" target=_blank>www.TriSunManagement.com</A> </FONT></DIV></DIV></BODY></HTML>