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<TITLE>A spam filter that overlooks basics</TITLE>
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<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">I have been using</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">S</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">pambayes</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> for about a year now and have updated to the latest version</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">. My operating system is Windows Vista Ultimate and my Outlook is one of</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">the components of Office 2007. I think you</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">ll find my configuration is not</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">relevant</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> to the question I have, though.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> While I may be overlooking something I do not see a</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">“</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">White List</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">”</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> or</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">“</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">Black List</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">”</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> in the product</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">. Absent this feature I would expect certain things to be learned</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> when your product is first trained. This appears NOT to be the case. Fo</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">r example, I have a college classmate, Ora Smith, who is in my contact list Friends Group and NotFromSpam</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri"></FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">group.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> I also have sent many messages to him and received many messages from him before</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">installing</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> your product. Despite this</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">, I have found messages from him in the</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">“</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">Possible Spam</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">“</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> folder.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> Right clicking on the message I find no way to white list him but I do use the recover from spam</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> button. Despite all this his messages continued to appear in the Possible Spam folder for quite some time.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> Is it</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">unreasonable</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> for me to expect that:</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">1. </FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">Anyone on your contact list or in a group on your contact list should NEVER be put in a spam folder</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> or possible spam folder</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> unless</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> their messages have been deleted as spam on many</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">occasions</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">2. </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">Anyone to whom you</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">ve sent an e-mail</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> on more than or replied to on more than t</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">wo</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"></FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">occasions should not have their messages put in a spam folder or possible spam folder</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">3. </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">Any e-mail recovered from spam will result in the filter</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> considering future e-mails from the same e-mail address as not spam unless there is a mix of deleted (</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">e.g.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> advertising messages)</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> and retained purchase or fax messages.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">Suffice it to say, your filter seems deficient to me in these respects and I hope this will be corrected.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">Regards,</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">Eugene Mannacio</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN></P>
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