My first impression of Zulip was "this feels like Slack". It is
visually busier than Discourse, and I had a harder time
understanding context. I had to step up the font twice to read
it. I couldn't find how to hide the user list. I felt lost.
Based on my first impressions, I probably wouldn't engage via Zulip.
I had a negative first impression with Discourse, too, as "yet
another forum software", but it grew on me. Dozens of UX
details were done just right, like "I wonder how I can do this
thing... oh, there it is!". Or it could have been the Plone
community is engaging, or a wealth of information already
existed by the time I joined.
If you weren't aware, Discourse was designed by some of the same minds behind stack exchange. Just like they looked at QA and realized it was broken and created Stack Overflow, they turned their sights on forum software.
I'm sure the Plone community is fantastic, but having fantastic software helps, too :)
-W