![](https://secure.gravatar.com/avatar/eaa875d37f5e9ca7d663f1372efa1317.jpg?s=120&d=mm&r=g)
30 Jul
2013
30 Jul
'13
10:13 a.m.
On Tue, Jul 30, 2013 at 4:14 AM, Donald Stufft <donald@stufft.io> wrote:
Heh, I'm pretty good at getting yelled at :)
Nick is also pretty good at making people feel like he both knows and *cares* about their breakage, and isn't just dismissing their concerns as trivial or unimportant. Breakage isn't trivial or unimportant to the person who's yelling, so this is an important community-maintenance skill. It builds trust, and reduces the total amount of yelling.