[Distutils] bdist_wininst and winxp?

i just had a user say the installer from distutils wininst crashed for him. he is using windows xp, which may or may not be a problem? the installer was also created for python2.2 using the latest rc1. his version of python was the activestate-2.2. sounds like a lot of possibilities, but i'm hoping people can rule out which of these situations are known to work fine, and perhaps which situations are known to not work? or perhaps it was a freak crash or a funky windows install? so far i've had 75 downloads of the installer and this is the only problem reported. i'm just trying to be sure if there is a problem or not out there?