VoIP services often include features like presence indicators and instant messaging, enabling employees to see whether their colleagues are available, busy, or in a meeting. This reduces the frustration of missed calls or communication delays and allows teams to collaborate more efficiently. Presence indicators, paired with tools like chat, voice, and video, create a unified communications platform that brings all communication channels together in one place. This integration minimizes the need to switch between multiple apps or devices, improving workflow and collaboration within teams. These unified communications tools are especially beneficial for industries like customer service, sales, and project management, where seamless communication is essential https://onecloudnetworks.com/unified-communications/business-voip/ .