Patches item #1442025, was opened at 2006-03-02 20:32 Message generated for change (Tracker Item Submitted) made by Item Submitter You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=300103&aid=1442025&group_id=103 Please note that this message will contain a full copy of the comment thread, including the initial issue submission, for this request, not just the latest update. Category: mail delivery Group: Mailman 2.1 Status: Open Resolution: None Priority: 5 Submitted By: Richard Barrett (ppsys) Assigned to: Nobody/Anonymous (nobody) Summary: List Specialisation for Support Groups Initial Comment: This patch modifies Mailman to address the following scenario: 1. A Mailman list to be used as the means by which a closed set of list subcribers (support staff) can provide responses to requests for support made by non-subscribers (customers) posting messages to the list. 2. Requirement that the incoming posts from customers (both original and follow up) and consequential responses from support staff should be entirely list-centric: a. The customer should see the response to a posting to the list as coming from the list, not the support person that responded. b. Any subsequent reply by the customer to a message from the list should go back to the list. c. Replies to customers by support staff should automatically be distributed to the the list. d. This should all happen by use of the basic features of typical MUAs by both support staff and customers; use of the MUA GUI's "Reply" button should do all that is necessary. e. Using the list in the way described should require no or minimal explanation to support staff and absolutely no explanation to customers. f. The e-mail addresses of support staff should remain hidden behind the list address. For more detail of implementation see: http://www.openinfo.co.uk/mm/patches/supportlist/index.html ---------------------------------------------------------------------- You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=300103&aid=1442025&group_id=103