22 Sep
2003
22 Sep
'03
7:02 p.m.
A little off topic perhaps but I believe that at least one other open source project (Interchange Ecommerce System) does have a NO SUPPORT policy for CPanel users.
I believe that they where having problems with the amount of very inexperienced webmasters who where sold a CPanel hosting solution and told that the guys over at the icdevgroup.org (interchange development group) provide free support.
These webmasters expected that if they checked the "Interchange" box on a web page they would get a free full featured ecommerce software package. And if it didn't work it was up to the open source community to fix their problems for free.
I don't know the answer but is mailman really an out of the box solution that is suitable for users without basic programming or linux sysadmin skills? Because there are a lot of CPanel users in this category.
Robert Anderson
Managing Director Ecommerce Magic Ltd http://www.ecommerce-magic.com +64 21 808 525