We'd love it if you'd help out with the documentation (an admitted weakness). Currently this effort is being carried out on the email@example.com list. For now I suggest you check those archives and subscribe to that list.
Thanks, I'll do that. Some day... I just had to port the organization's web site and I'm all balled up with that now. The new ISP was going to alias the old addresses and web sites, so for the user nothing would changed. Suffice it to say, they changed, and I can't access the web site anymore. I'm trying to get my access restored, but have accepted the new ISP's offer to port to a new address. Most of the links in the site are relative URLs, but some weren't, and of course all the pointers and explanations for how to use our online features have changed, so I have to rewrite that...
Great! We need volunteers to help out. What MD features are you particularly missing? What is broken in MM for you?
I sent a separate email about Membership Management console, so I'll skip that here.
Regarding moderator features, I have sat down and drawn up a preliminary list of what should be simple changes. I'll have to think harder about deeper functionality.
But this is what I think would be helpful but easy to access.
The list administrator should have access to all functions of all lists. Only the list administrator should have access to configuration and related issues.
The moderator should have access to administrivia for their lists, but no access to configuration. This is on the theory that a moderator will be a user with limited technical skills. The goal should be to equip them with easy to understand tools that are useful for list and user management while preventing them from getting into configuration and other stuff they don't understand. I walk my moderators through the screens, telling them what they're allowed to touch and what they're not allowed to touch. They're good people, they don't have the urge to play with things they've been told not to play with. However, I have some staffers that might get list responsibilities that I definitely DO NOT want to access configuration stuff!
So I thought, the simplest thing is to just go through the admin pages and decide which ones it's okay for the moderators to access.
Membership Management Bounce Options Subscriber List Tend to Pending Administrative Requests
The rest should be reserved for the administrator.
Hoever, the General Info page should be split into two pages, one for admin only stuff, and one for moderator stuff. The moderator should be able to do the following:
Introductory paragraph for the list List specific text prepended to new subscriber welcome message Test appended to an unsubscription notice Administrivia filter should administrator get notices of administrative requests immediately? should administrator get notice of un/subs? Send mail to poster when their posting is held for approval?
The other items should be reserved for the administrator, as they presumably will have a better understanding of the implications of the choices. Also, if there are multiple lists on one site, there should be uniformity in naming and descriptive practices, so things like the list name and terse description should be done in accordance with whatever the organizations standards are, and the list admin should be responsible for making that happen. However, the list administrator really doesn't care what the intro message is -- that's content, which is the responsibility of the moderator.
The moderator should also have a box for changing their password.
There are some security features that you might want to consider adding to the password
user must change password at next log on remember password history (to prevent the same password being recycled) minimum length (maybe this is there, I always use moderately long passwords so i haven't checked) a help file about good passwords -- eg, don't use words that can be found in a dictionary, don't use words that can easily be guessed, don't use your name, the listname, minimum length, etc
Another feature I think I would like is when non-posters are not allowed to post, give an option for send the posts to the admin request pending page, or to redirect them to a different email addy.
Real world example: We run a conference, the True Spirit Conference. The TrueSpirit list is for conference committee members only, and is restricted so non-members cannot post. We give out the list address as the 'more info' address to avoid confusion. If you want TrueSpirit info, you send it to firstname.lastname@example.org . So, the general public inquiries, 'where is the conference, how much does it cost?' get held, and the person tasked with tending the email list can then just rejects them (and the rejection message tells them where to get more info), and also subscribes their address to the announcement list, so they get the press releases as they become available. But sometimes people want to volunteer to help, or want to make a presentation, or need to know about wheelchair access, etc, and their inquiries need to get redirected to a human being to respond to.
So if the approval page and had another option:"redirect to: "
and then you could fill in the address, that would be great. Ideally there would be some configuration options for the redirect, like 'default address' to redirect to, so you could just check 'redirect' and it would automatically get mailed without having to type in the address every time. Then you would have to have a redirect message, that would have some canned message like, "Thank you for your interest in _name of mailing list_. Your query had been redirected to the proper person to follow up on." The administrator/moderator would have the option of customing the text in the configuration page to change what the redirect message was, or the option of changing the response on an individual basis. (The way reject works now.)
Oh, which reminds me, where do I rewrite the default rejection message? And if I can't, then I recommend that it be possible. There's about three common reasons we reject, and if we could put them in the default, then I could just click instead of typing the reason each time.
And, for the moderator, an option to prepend a simple header message for each email would be useful. Yes, you have this, but it's blank. You've got a footer already filled in that has the list name, URL, etc. But I don't know the format, I want to add in a header that says, "This message posted _date_ by _username_ to _listname_:" (The help file should give the syntax for common headers so that non-technical moderators can choose to use them or not.)
This is particularly helpful if the list headers have been munged to remove the sender's address. Yes, there are debates about munging, so I won't share my views on the subject; but in certain circumstances it's useful to have the reply-to set to the list name while the individual poster's name is at the top of the message.
These are the things that I keep mumbling to myself about as I work the lists, I'll give some deeper thought to the subject and get back to you with additional suggestions.
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