On 2/20/08, Brian Carpenter wrote:
The really bad situation is when an e-mail forwarder that is setup on my server that forwards both legitimate mail and spam (when it makes it through my anti-spam system) to their AOL or Yahoo account and the user then clicks that wicked "spam" button and inadvertently reports my server as a source of spam. It's a tragic case of mistaken identity and none of the major e-mail providers are willing to come up with a system that doesn't target the middle man.
Yup. I had one of these today. This is not the first time we've had this problem with this particular account, and in my reply to the AOL postmaster this time I told them that future complaints of this sort may result in that users account getting terminated. I made sure to send copies to both our internal address and their AOL account.
I won't have our mail servers reputation dirtied by morons who can't tell the difference between the "Delete" button and the "Report as spam" button. If they want to keep that mail.utexas.edu account and have it forward their mail somewhere outside of our system, then they had damn well better be careful with that "Report as spam" button.
-- Brad Knowles <brad@shub-internet.org> LinkedIn Profile: <http://tinyurl.com/y8kpxu>