On Sun, Aug 29, 2010 at 3:34 PM, Brad Knowles <brad@shub-internet.org>wrote:
Oh, and for me, it has nothing to do with sullying our reputation. It has much more to do with crippling our ability to support our customers, because experience has taught us that many of these vendors want to ship code without providing any of the actual support costs.
If they're going to externalize onto us (a non-profit, unpaid, volunteer organization) all of their customer support costs for this part of their commercial package that they may sell for large sums of money, then as I see it they owe us one of two things:
Brad you bring up a good point that I don't think everyone is aware of. Those of using a "commercial distro" of Mailman should get our support for said installation said group. I suppose if I was doing something normal, I would. However, I didn't even think to ask them because I figured the answer would be "You're trying to do WHAT?" Well, that's not supported...
But you know what? I never even asked, so I think I will.