April 23, 2015
1:11 a.m.
Laura Creighton writes:
Maybe at the point where we mention 'you must have cookies enabled' we should mention that load balancers can cause problems?
I don't think nontechnical users will know what "load balancer" means. By now most users either know about cookies because they've disabled them, or they have them enabled by default. But load balancers are designed to be transparent to ordinary users. We should direct them to their network administrators, along with an appropriate shortURL to our site for the admin's benefit.