Mail receipt not working for multiple list members
Dear Sir or Madam,
Multiple members of our cluster-strategy@ndc-cluster.net <mailto:cluster-strategy@ndc-cluster.net> mailing list have reported that they did not receive several emails sent to this list. Un- and resubscribing them did not solve the problem and neither did trying out the multiple options listed in the FAQ. What I did do just now is to disable automatic bounce processing. Could that be somehow related to the problem? Are there any common issues you have encountered that I may not know about and other options that I could try out to solve this problem?
Thank you very much in advance for any assistance in this matter. It is greatly appreciated.
Sincerely,
Jannik Petersen
On 10/1/19 6:21 AM, jannik.petersen@posteo.de wrote:
Multiple members of our cluster-strategy@ndc-cluster.net <mailto:cluster-strategy@ndc-cluster.net> mailing list have reported that they did not receive several emails sent to this list. Un- and resubscribing them did not solve the problem and neither did trying out the multiple options listed in the FAQ.
You or your hosting provider needs to examine the outgoing MTA logs to see the status of delivery of messages from the list to these users. If they are not being accepted by the user's ISPs, you need to understand why. This FAQ <https://wiki.list.org/x/4030690> may help.
If it is a DMARC issue, this <https://wiki.list.org/DEV/DMARC> may help
What I did do just now is to disable automatic bounce processing. Could that be somehow related to the problem?
Only indirectly. Bounce processing will eventually disable delivery to and unsubscribe bouncing users, but it won't create delivery issues.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
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Mark Sapiro