At 11:54 AM +1200 2004/05/04, Jen Crawford wrote:

I've recently begun a list using Mailman. One of my members has complained that she's being sent individual mail as well as digests, despite having selected digests. She also says she's getting duplicates as well, though she's selected 'no dupes'. I've checked her options and they're fine, so in the meantime I've suggested she unsubscribe and resubscribe. Is there any reason this could be happening?

What do your logs say?  Are you delivering duplicate copies of 

messages to her?

Have you gotten her to send you complete samples of the 

duplicates, including all headers intact? Comparing the headers is a good way to figure out where the duplication is occurring -- there might be a flaw in your mail server causing these problems (unlikely, as you'd probably have other users also complaining), or a flaw in her mail server. Or maybe a flaw somewhere between.

It could also be something as simple as people sending a copy of 

a reply to a message to the list, as well as a copy directly to her. So far as Mailman could tell, it hasn't sent her a copy of that message, so it would send her another one.

-- Brad Knowles, <brad.knowles@skynet.be>

"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." -Benjamin Franklin, Historical Review of Pennsylvania.

SAGE member since 1995. See <http://www.sage.org/> for more info.