This morning all of my subscribers with aol addresses were automatically unsubscribed from my list.
Why today? I thought all the DMARC issues had been resolved in the latest mailman version, and it's been 8 months now since the changes at AOL.
--Any suggestions?
Joe C
Yes, it is all aol.com addresses on my list and no others.
13 addresses in total.
the "bounce log" (file: bounce) just says: Date (10938) pac59: <address>@aol.com current bounce score: 5.0
The bounce count has been increasing since October is seems. But I still don't know why.
There are other messages in the log after the bounce count is exceeded "Notifying disabled member <address>@aol.com for list: pac59
How do you get more information about *why* something bounced? What message aol returned? Any other ideas?
Joe Cook
On Fri, Dec 12, 2014 at 1:02 PM, Carl Zwanzig <cpz@tuunq.com> wrote:
On 12/13/2014 07:19 AM, joseph cook wrote:
How do you get more information about *why* something bounced? What message aol returned? Any other ideas?
Two ways:
The information is in the logs of the outgoing MTA. If you don't have access to these logs, see Brian Carpenter's reply in this thread.
If you set or have set the list's Bounce processing -> bounce_notify_owner_on_disable to Yes, when the user's bounce score reaches bounce_score_threshold and the user's delivery is disabled, a notice containing the disabling bounce will be sent to the list owners and moderators.
Note that as a result of <https://bugs.launchpad.net/mailman/+bug/1382150>, the next Mailman release (2.1.19) will contain a bounce_notify_owner_on_bounce_increment setting which if set will send a notice with the triggering bounce any time the user's score is incremented.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
This should have nothing to do with AOL's DMARC policy, I think. For some reason AOL has been rejecting all your list's mail, so maybe it's an anti spam issue. Did you get bounce action notifications for those addresses? What reasons were given?
How many addresses are involved? And are you sure every single AOL address was affected?
Peter Shute
Sent from my iPad
On 12/12/2014 06:32 AM, joseph cook wrote:
If this were a DMARC issue it would affect multiple domains that bounce posts From: aol.com and yahoo.com users.
This may be related, but it is different as it is only aol.com users that are affected. Why are these user's deliveries bouncing? Look in your MTA logs and/or the subscription disabled notices you received (3 weeks ago with default settings and bounce_notify_owner_on_disable = Yes) for the reason.
Note that I have been seeing the following for deliveries of an aol.com user's post back to that user.
status=bounced (host mailin-02.mx.aol.com[64.12.91.195] said: 521 5.2.1 : AOL will not accept delivery of this message. (in reply to end of DATA command))
This only applies to the copy sent back to the poster. Copies (VERPed) sent to other AOL users are accepted.
In my case, this only applies to a couple of aol.com users on one list so I just periodically reset their bounce score manually (this can be done among other ways be going to the user's options page from the list admin Membership List and toggling the Mail delivery setting to Disabled and back).
Please let us know what the bounce reason is. I have been unable to determine (I haven't tried too hard) why the recipient's own post and only that recipient's is rejected by AOL, but if you provide the reason(s) for your case, there might be some mitigation we can find and apply.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
AOL, AOL, AOL - they always do things a bit differently. I can't fully blame them as they probably are still the #1 target of spammers.
As others have written, the most important information is in the outgoing SMTP logs so you can see what AOL said, if anything, about why they are refusing the mail.
You will also find useful information at the links below, provided by AOL to help the rest of the world navigate their unique email processing:
http://postmaster.aol.com/Postmaster.Troubleshooting.php
http://postmaster.aol.com/Reputation.php
On Fri, Dec 12, 2014 at 09:32:25AM -0500, joseph cook wrote:
On Sat, 2014-12-13 at 22:04 +0000, John Levine wrote:
I host one list for some folks who disallow AOL subscribers altogether! They're just too much of a headache. Anyone with minimal computer skills can get a Gmail address and it's a much better ESP.
-- Lindsay Haisley | "Everything works if you let it" FMP Computer Services | 512-259-1190 | --- The Roadie http://www.fmp.com |
Hosting company said "The error log indicates that there are some issues with the server configuration. I am forwarding this ticket to our senior technicians who will be resolving this issue."
so, unfortunately, I can't provide to the group what the problem was.
On Sat, Dec 13, 2014 at 6:10 PM, Lindsay Haisley <fmouse@fmp.com> wrote:
Yes, it is all aol.com addresses on my list and no others.
13 addresses in total.
the "bounce log" (file: bounce) just says: Date (10938) pac59: <address>@aol.com current bounce score: 5.0
The bounce count has been increasing since October is seems. But I still don't know why.
There are other messages in the log after the bounce count is exceeded "Notifying disabled member <address>@aol.com for list: pac59
How do you get more information about *why* something bounced? What message aol returned? Any other ideas?
Joe Cook
On Fri, Dec 12, 2014 at 1:02 PM, Carl Zwanzig <cpz@tuunq.com> wrote:
On 12/13/2014 07:19 AM, joseph cook wrote:
How do you get more information about *why* something bounced? What message aol returned? Any other ideas?
Two ways:
The information is in the logs of the outgoing MTA. If you don't have access to these logs, see Brian Carpenter's reply in this thread.
If you set or have set the list's Bounce processing -> bounce_notify_owner_on_disable to Yes, when the user's bounce score reaches bounce_score_threshold and the user's delivery is disabled, a notice containing the disabling bounce will be sent to the list owners and moderators.
Note that as a result of <https://bugs.launchpad.net/mailman/+bug/1382150>, the next Mailman release (2.1.19) will contain a bounce_notify_owner_on_bounce_increment setting which if set will send a notice with the triggering bounce any time the user's score is incremented.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
This should have nothing to do with AOL's DMARC policy, I think. For some reason AOL has been rejecting all your list's mail, so maybe it's an anti spam issue. Did you get bounce action notifications for those addresses? What reasons were given?
How many addresses are involved? And are you sure every single AOL address was affected?
Peter Shute
Sent from my iPad
On 12/12/2014 06:32 AM, joseph cook wrote:
If this were a DMARC issue it would affect multiple domains that bounce posts From: aol.com and yahoo.com users.
This may be related, but it is different as it is only aol.com users that are affected. Why are these user's deliveries bouncing? Look in your MTA logs and/or the subscription disabled notices you received (3 weeks ago with default settings and bounce_notify_owner_on_disable = Yes) for the reason.
Note that I have been seeing the following for deliveries of an aol.com user's post back to that user.
status=bounced (host mailin-02.mx.aol.com[64.12.91.195] said: 521 5.2.1 : AOL will not accept delivery of this message. (in reply to end of DATA command))
This only applies to the copy sent back to the poster. Copies (VERPed) sent to other AOL users are accepted.
In my case, this only applies to a couple of aol.com users on one list so I just periodically reset their bounce score manually (this can be done among other ways be going to the user's options page from the list admin Membership List and toggling the Mail delivery setting to Disabled and back).
Please let us know what the bounce reason is. I have been unable to determine (I haven't tried too hard) why the recipient's own post and only that recipient's is rejected by AOL, but if you provide the reason(s) for your case, there might be some mitigation we can find and apply.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
AOL, AOL, AOL - they always do things a bit differently. I can't fully blame them as they probably are still the #1 target of spammers.
As others have written, the most important information is in the outgoing SMTP logs so you can see what AOL said, if anything, about why they are refusing the mail.
You will also find useful information at the links below, provided by AOL to help the rest of the world navigate their unique email processing:
http://postmaster.aol.com/Postmaster.Troubleshooting.php
http://postmaster.aol.com/Reputation.php
On Fri, Dec 12, 2014 at 09:32:25AM -0500, joseph cook wrote:
On Sat, 2014-12-13 at 22:04 +0000, John Levine wrote:
I host one list for some folks who disallow AOL subscribers altogether! They're just too much of a headache. Anyone with minimal computer skills can get a Gmail address and it's a much better ESP.
-- Lindsay Haisley | "Everything works if you let it" FMP Computer Services | 512-259-1190 | --- The Roadie http://www.fmp.com |
Hosting company said "The error log indicates that there are some issues with the server configuration. I am forwarding this ticket to our senior technicians who will be resolving this issue."
so, unfortunately, I can't provide to the group what the problem was.
On Sat, Dec 13, 2014 at 6:10 PM, Lindsay Haisley <fmouse@fmp.com> wrote:
participants (7)
-
Carl Zwanzig -
Ed Ravin -
John Levine -
joseph cook -
Lindsay Haisley -
Mark Sapiro -
Peter Shute