Problem with the Approved message confirmation
Hi:
First of all, thanks for this free software that works so well and congratulations.
I use the 2.1.15 version in production server and all works well, but we have a strange operation.
I send a message to a moderated list, the moderator receives a message to moderate it, I receive a message that my email is pending moderation, so far everything is correct, but the problem is that when the moderator approves the moderation, the email that arrives confirming that the moderation is Approved, it reaches the moderator, not me, who am the sender and I want to know if my message has been approved. I need the message that says "your message has been approved reaches the sender. Is this operation like this, or do I have something wrong?
Many thanks.
On 6/4/21 4:39 AM, Ivan Tejeiro Izquierdo wrote:
I send a message to a moderated list, the moderator receives a message to moderate it, I receive a message that my email is pending moderation, so far everything is correct, but the problem is that when the moderator approves the moderation, the email that arrives confirming that the moderation is Approved, it reaches the moderator, not me, who am the sender and I want to know if my message has been approved. I need the message that says "your message has been approved reaches the sender. Is this operation like this, or do I have something wrong?
Normally, you would receive your post from the list and would know it was accepted, but you use Gmail so you don't see your list post. See https://wiki.list.org/x/4030680 for the explanation.
In order to know if your post is accepted, set your user option "Receive acknowledgement mail when you send mail to the list?" to Yes.
-- Mark Sapiro mark@msapiro.net The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
I understand that option is if the sender message to the list is member of that list, but my scenario is the sender is not member of that list, then he received the message "Your message is pending of moderation", but the accepted message only is received for moderate of the list. Is there an option to activate or can it be done so that this "approved" message is also received by a sender who is not a member of that list?
Thank you so much Mark
To summarize Mark and not drive you crazy, what we need is that the person who sends an email to a moderate list, whether or not they belong to the list, receive the email that tells them if their post has been accepted or rejected. I hope I am explaining myself well, I am from Spain and my English is not very good Sorry
And if it could only be done for members of the list, should I go one by one activating that option? We have about 50 lists with many subscribers and it would be a tedious job. Would there be an option to create a list or add a member that activates that option automatically ?, Or later to when creating a list passing a cfg with config_list that modifies that option ?. Thanks again.
On 6/4/21 8:33 AM, Ivan Tejeiro Izquierdo wrote:
And if it could only be done for members of the list, should I go one by one activating that option? We have about 50 lists with many subscribers and it would be a tedious job. Would there be an option to create a list or add a member that activates that option automatically ?, Or later to when creating a list passing a cfg with config_list that modifies that option ?.
Member options are a one-byte bitfield described at https://bazaar.launchpad.net/~mailman-coders/mailman/2.1/view/head:/Mailman/.... New member's options are set from the lists new_member_options. The list's web admin UI exposes part of this setting including "Acknowledge the member's posting" as checkboxes. The default for new_member_options for new lists is the Defaults.py/mm_cfg.py setting DEFAULT_NEW_MEMBER_OPTIONS.
To set the option for existing users, see the withlist script at https://www.msapiro.net/scripts/set_nodups.py. This sets the DontReceiveDuplicates option but you can change DontReceiveDuplicates to AcknowledgePosts to set that option.
-- Mark Sapiro mark@msapiro.net The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Ivan Tejeiro Izquierdo writes:
To summarize Mark and not drive you crazy, what we need is that the person who sends an email to a moderate list, whether or not they belong to the list, receive the email that tells them if their post has been accepted or rejected.
We are unlikely to provide this feature, but if you want to request it you can create an issue at https://gitlab.com/mailman/mailman, and perhaps a contributor will pick it up. The closest you can come with current Mailman is
- Use the script Mark mentions to set AcknowledgePosts to True for all users. Note that they can still turn it off. https://mail.python.org/archives/list/mailman-users@python.org/message/ENVDM...
- Tell your moderators that they should use "reject" rather than "discard" when refusing a post.
- If you have public archives of the list, tell non-subscribers they can check if their message was received in the archive.
Here's why we probably will not work on such a feature.
We would prefer not to send any such messages at all, including the "your post has been held for moderation" message. They are too easy to abuse (the poster spoofs a random person's email address, so that person gets multiple messages about something they didn't even post from a list they never heard of), and most Internet users don't like them -- that's why these messages default to off, and we provide a user option to turn acknowledgments off if the list decides to use them.
The potential for abuse would be especially bad for automatic rejection messages to users who are not subscribers, because they have no way to turn it off.
We do provide the "held for moderation" message because without it some posters will re-post several times, which is bad for the list for several reasons. We provide the "acknowledge post" message for the convenience of users of email providers like Gmail that do not pass the list's instance of the message to the user.
If a held message is not posted, there are two options for the moderator: "reject" and "discard". The difference is that if a message is rejected, a short acknowledgment and explanation are sent to the poster. A discarded message is simply thrown away. If the message is posted, an acknowledgment will be sent to a subscriber if both the list and the subscriber enable it.
I hope I am explaining myself well, I am from Spain and my English is not very good Sorry
Your English is fine, don't worry about it. We appreciate your concern and your effort to explain, but no apology needed.
Regards, Steve
This happens regularly on the lists that I administer, usually as a result of a well-meaning subscriber 'cc:'ing a non-subscriber, who then replies back to both the subscriber and the list.
Since I have to deal with the moderated message anyway, I simply send the non-subscriber a short note explaining that their note has been accepted, but that further correspondence on the subject should be sent directly to the subscriber who 'cc:'d the note to them.
It's not automatic, but the delta effort is only slightly more than what is necessary to reject the attempted posting.
-Chip-
On 6/4/2021 11:12 AM, Ivan Tejeiro Izquierdo wrote:
To summarize Mark and not drive you crazy, what we need is that the person who sends an email to a moderate list, whether or not they belong to the list, receive the email that tells them if their post has been accepted or rejected.
On 6/4/21 7:43 AM, Ivan Tejeiro Izquierdo wrote:
I understand that option is if the sender message to the list is member of that list, but my scenario is the sender is not member of that list, then he received the message "Your message is pending of moderation", but the accepted message only is received for moderate of the list. Is there an option to activate or can it be done so that this "approved" message is also received by a sender who is not a member of that list?
No. When a message is accepted by a moderator by email, the moderator receives a notice of the disposition of the email command. That is the only notice. If the message is accepted via the web UI, there is no notice at all.
-- Mark Sapiro mark@msapiro.net The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
participants (4)
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Chip Davis -
Ivan Tejeiro Izquierdo -
Mark Sapiro -
Stephen J. Turnbull