Missing Unsubscription Requests
I am hosting a list (running on 2.1.7) that is missing unsubscription requests on the 'admindb' page.
The list is configured to have moderated unsubscription requests, so people don't have to confirm their unsubscriptions, which seems to cause a lot of problems.
I know the unsubscription request was made because: a) they show up in the 'vette' log b) Some people are sending angry emails to the return address of the list.
But those people are still on the list, the list admin (who I know personally) has told me they haven't discarded them, and the unsubscription requests don't show up on the 'admindb' page.
I don't mean that all unsubscription requests don't show up, some do.
I've looked over the error logs, which do have some errors, but nothing related to unsubscription requests.
Any help in debugging this?
Edward Muller Interlix, LLC
Edward Muller wrote:
I know the unsubscription request was made because: a) they show up in the 'vette' log b) Some people are sending angry emails to the return address of the list.
a) is good evidence. As far as b) is concerned, can people who can't deal with an unsubscribe confirmation be trusted in this ?-)
But those people are still on the list, the list admin (who I know personally) has told me they haven't discarded them, and the unsubscription requests don't show up on the 'admindb' page.
I don't mean that all unsubscription requests don't show up, some do.
Is admin_immed_notify on and if so, does the admin get notice of the missing unsub requests?
I've looked over the error logs, which do have some errors, but nothing related to unsubscription requests.
Are you absolutely certain the logged errors aren't related? What are they?
-- Mark Sapiro <msapiro@value.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
On Friday 28 April 2006 21:55, Mark Sapiro wrote:
Edward Muller wrote:
I know the unsubscription request was made because: a) they show up in the 'vette' log b) Some people are sending angry emails to the return address of the list.
a) is good evidence. As far as b) is concerned, can people who can't deal with an unsubscribe confirmation be trusted in this ?-)
No, but that's why I put a) in there. :-)
But those people are still on the list, the list admin (who I know personally) has told me they haven't discarded them, and the unsubscription requests don't show up on the 'admindb' page.
I don't mean that all unsubscription requests don't show up, some do.
Is admin_immed_notify on and if so, does the admin get notice of the missing unsub requests?
Yes.
I've looked over the error logs, which do have some errors, but nothing related to unsubscription requests.
Are you absolutely certain the logged errors aren't related? What are they?
They aren't on the same day/time when the unsubscribe requests happened.
-- Edward Muller Interlix, LLC
Edward Muller wrote:
On Friday 28 April 2006 21:55, Mark Sapiro wrote:
Is admin_immed_notify on and if so, does the admin get notice of the missing unsub requests?
Yes.
I've taken a quick look through the code and done a couple of tests, and I can't see the problem. I certainly haven't tested enough to reveal an intermittent bug, and as I suspect this feature isn't used much, it's certainly possible there is a bug somewhere - possibly something is being updated without first acquiring a lock, but other than that, I haven't a clue. I'll continue to look.
If you get any further information that might help with diagnosis, please report.
-- Mark Sapiro <msapiro@value.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
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Edward Muller -
Mark Sapiro