Automatic notifications not going out
I own/moderate several Mailman lists hosted by Inmotion Hosting. In other words, I don't run the server. :) The mailman installation on the server we're using will not send out automatic notifications. I don't think any of the lists I've ever run on my Inmotion account have ever sent out a monthly password reminder, and recently I also stopped getting moderator notices.
I can kick out a password reminder manually from a listmember's page, so Mailman clearly has the ability to send stuff, but it's not doing it automatically like it should.
I pointed the techs at Inmotion to this: http://www.python.org/cgi-bin/faqw-mm.py?req=all#6.14 Unfortunately, the techs there don't even know how to get to the list config page, much less fix this problem. They've restarted Mailman twice and they "ran a script on the VPS," whatever that means. It hasn't helped.
Any suggestions I can pass along to them? Would you suggest to me that I find a better host? :)
Thanks,
Tracey
-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.408 / Virus Database: 268.13.3/474 - Release Date: 10/13/2006
Tracey McCartney wrote:
I own/moderate several Mailman lists hosted by Inmotion Hosting. In other words, I don't run the server. :) The mailman installation on the server we're using will not send out automatic notifications. I don't think any of the lists I've ever run on my Inmotion account have ever sent out a monthly password reminder, and recently I also stopped getting moderator notices.
If you have admin_immed_notify on (under Notifications on the General Options page), do you not get the immediate notices, or are you only missing daily notices?
I can kick out a password reminder manually from a listmember's page, so Mailman clearly has the ability to send stuff, but it's not doing it automatically like it should.
I pointed the techs at Inmotion to this: http://www.python.org/cgi-bin/faqw-mm.py?req=all#6.14
FAQ 6.14 has a somewhat misleading title. The real symptom of that problem is that Mailman can't send anything at all, so it doesn't apply in your case.
Unfortunately, the techs there don't even know how to get to the list config page, much less fix this problem. They've restarted Mailman twice and they "ran a script on the VPS," whatever that means. It hasn't helped.
VPS is probably "Virtual Private Server", but beyond that, I have no idea what that means. I wonder if they do.
Any suggestions I can pass along to them?
If only periodic messages such as daily admin summaries, monthly password reminders and periodic digests are missing, it is most likely because the Mailman cron jobs are not being run. Either the cron daemon (crond) is not running at all on the server or there is no crontab installed for the 'mailman' user which runs these jobs. See <http://www.list.org/mailman-install/node41.html>.
Would you suggest to me that I find a better host? :)
I think you can guess the answer to that :-)
-- Mark Sapiro <msapiro@value.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
At 09:06 PM 10/14/2006, Mark Sapiro wrote:
If you have admin_immed_notify on (under Notifications on the General Options page), do you not get the immediate notices, or are you only missing daily notices? If only periodic messages such as daily admin summaries, monthly password reminders and periodic digests are missing, it is most likely because the Mailman cron jobs are not being run. Either the cron daemon (crond) is not running at all on the server or there is no crontab installed for the 'mailman' user which runs these jobs. See <http://www.list.org/mailman-install/node41.html>.
I don't get notices when something is in the moderation queue, and my members don't get monthly password reminders. I do get other notices, like uncaught bounce notices and notices when someone is removed from the list. So clearly some immediate notices are working and some aren't. There may be more than one problem. I'm guessing it's a misconfiguration on the part of my host, because they appear not to know ANYTHING about Mailman.
Thanks,
Tracey
-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.408 / Virus Database: 268.13.4/475 - Release Date: 10/13/2006
Tracey McCartney wrote:
I don't get notices when something is in the moderation queue, and my members don't get monthly password reminders. I do get other notices, like uncaught bounce notices and notices when someone is removed from the list.
On the list's General Options page, is
Should the list moderators get immediate notice of new requests, as well as daily notices about collected ones? (Details for admin_immed_notify)
set to Yes?
So clearly some immediate notices are working and some aren't. There may be more than one problem. I'm guessing it's a misconfiguration on the part of my host, because they appear not to know ANYTHING about Mailman.
They wouldn't be the only hosting service that offers a less than fully functional Mailman and knows nothing about supporting it.
However, I don't know what installation/configuration problem would cause the immediate moderator notices to be missing while other notifications work if the above setting is Yes.
As far as the periodic notices/digests are concerned, that is most likely some problem with the cron jobs as I indicated in my prior reply.
Do any of your lists have periodic digests? If so, are these missing too?
-- Mark Sapiro <msapiro@value.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
At 09:42 AM 10/15/2006, Mark Sapiro wrote:
On the list's General Options page, is
Should the list moderators get immediate notice of new requests, as well as daily notices about collected ones? (Details for admin_immed_notify) set to Yes?
Yes.
Do any of your lists have periodic digests? If so, are these missing too?
Digests are working. I have a second e-mail subscribed for digests only, and they kick out when they're supposed to.
Anyone know a good web host that supports Mailman well? One of my discussion lists has about 225 people on it, and a lot of hosts disable bulk mailing because they think all large mailings are spam.
Tracey
-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.408 / Virus Database: 268.13.4/475 - Release Date: 10/13/2006
Tracey McCartney wrote"
At 09:42 AM 10/15/2006, Mark Sapiro wrote:
On the list's General Options page, is
Should the list moderators get immediate notice of new requests, as well as daily notices about collected ones? (Details for admin_immed_notify) set to Yes?
Yes.
Do any of your lists have periodic digests? If so, are these missing too?
Digests are working. I have a second e-mail subscribed for digests only, and they kick out when they're supposed to.
I'm out of ideas. To debug this further, I think we'd need access to logs and other information on the server, which I gather we don't have. If the host admins want to persue this on this list, we'll try to help, but I gather from <http://www.inmotionhosting.com/> that this may be a cPanel Mailman in which case see <http://www.python.org/cgi-bin/faqw-mm.py?req=show&file=faq06.011.htp>.
Anyone know a good web host that supports Mailman well? One of my discussion lists has about 225 people on it, and a lot of hosts disable bulk mailing because they think all large mailings are spam.
See <http://www.python.org/cgi-bin/faqw-mm.py?req=show&file=faq01.017.htp>.
Unfortunately, we've seen reports on this list of hosts that offer Mailman lists and then don't allow lists of more than 100+/- members to work because of outgoing SMTP limits. Note: I am not trying to imply that any of the hosts you may find via the links in the above FAQ would be in this category.
-- Mark Sapiro <msapiro@value.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
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Tracey McCartney