What is supposed to happen when a non-listmember tries to get a password reminder from the member options page?
I tried it myself after trying to figure out if a member was using the wrong email address, and the web page said, "A reminder of your password has been emailed to you."
But nothing ever arrived. I tried this with two different non-subscribed addresses that do not have spam filters on them. I do not have access to logs to answer more questions, this is a DreamHost implementation.
I also discovered that one of my four lists doesn't even send out the passwords to subscribed members after saying the reminders were sent. I tried this on my own subscribed name and it failed. If folks can tell me what might be wrong here as well, I will pass it on to DreamHost tech support which has been quite responsive in the past.
Version 2.1.11
Michael Welch, volunteer Redwood Alliance PO Box 293 Arcata, CA 95518 707-822-7884 mwelch@redwoodalliance.org www.redwoodalliance.org
Michael Welch wrote:
The issue is your list's membership is not public, so we can't reveal that the person requesting the reminder is not a member or this could be used to fish for list membership. Granted the message should be better (i.e. more ambiguous about whether the reminder is actually sent), but the bottom line is if the address is a non-member, no reminder is sent.
I also discovered that one of my four lists doesn't even send out the passwords to subscribed members after saying the reminders were sent. I tried this on my own subscribed name and it failed. If folks can tell me what might be wrong here as well, I will pass it on to DreamHost tech support which has been quite responsive in the past.
Reminders are supposed to work for subscribed members. I don't know why they wouldn't. As a debug technique, you could temporarily set
Who can view subscription list? (Details for private_roster)
on the Privacy options... -> Subscription rules page to Anyone and request a reminder. Then you should get either "A reminder of your password has been emailed to you." or "No such member: <address>". You will get the latter if for some reason Mailman thinks <address> is not a list member. If you get the former, A reminder should be sent, and I have no idea why it wouldn't be.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Mark Sapiro wrote at 05:49 PM 2/28/2009:
Thanks, Mark. I hope the message can change in some future version.
I hit up DreamHost support on this, and they said they changed a setting, and that if it still did not work I would need to give them temporary Admin access to the list so they could check on things. I tried a reminder, and they still were not working.
I went to the Admin pages and reviewed carefully all the settings (again), and discovered that umbrella_list was set to Yes. I set it to No, and the reminders began working. I suppose that setting could have been at Yes all along, but I didn't think so.
Michael Welch, volunteer Redwood Alliance PO Box 293 Arcata, CA 95518 707-822-7884 mwelch@redwoodalliance.org www.redwoodalliance.org
Michael Welch wrote:
It will change in 2.2
I went to the Admin pages and reviewed carefully all the settings (again), and discovered that umbrella_list was set to Yes. I set it to No, and the reminders began working. I suppose that setting could have been at Yes all along, but I didn't think so.
It probably was on all along or at least since you noticesd you weren't getting reminders. I forgot about that as a potential issue with reminders. It causes the reminder for user@example.com to be sent to user-xxx@example.com (where -xxx is -owner or whatever umbrella_member_suffix is set to). How that gets delivered or whether it gets delivered at all depends on the specific MTA/MDA configuration for user@example.com.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Michael Welch wrote:
The issue is your list's membership is not public, so we can't reveal that the person requesting the reminder is not a member or this could be used to fish for list membership. Granted the message should be better (i.e. more ambiguous about whether the reminder is actually sent), but the bottom line is if the address is a non-member, no reminder is sent.
I also discovered that one of my four lists doesn't even send out the passwords to subscribed members after saying the reminders were sent. I tried this on my own subscribed name and it failed. If folks can tell me what might be wrong here as well, I will pass it on to DreamHost tech support which has been quite responsive in the past.
Reminders are supposed to work for subscribed members. I don't know why they wouldn't. As a debug technique, you could temporarily set
Who can view subscription list? (Details for private_roster)
on the Privacy options... -> Subscription rules page to Anyone and request a reminder. Then you should get either "A reminder of your password has been emailed to you." or "No such member: <address>". You will get the latter if for some reason Mailman thinks <address> is not a list member. If you get the former, A reminder should be sent, and I have no idea why it wouldn't be.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Mark Sapiro wrote at 05:49 PM 2/28/2009:
Thanks, Mark. I hope the message can change in some future version.
I hit up DreamHost support on this, and they said they changed a setting, and that if it still did not work I would need to give them temporary Admin access to the list so they could check on things. I tried a reminder, and they still were not working.
I went to the Admin pages and reviewed carefully all the settings (again), and discovered that umbrella_list was set to Yes. I set it to No, and the reminders began working. I suppose that setting could have been at Yes all along, but I didn't think so.
Michael Welch, volunteer Redwood Alliance PO Box 293 Arcata, CA 95518 707-822-7884 mwelch@redwoodalliance.org www.redwoodalliance.org
Michael Welch wrote:
It will change in 2.2
I went to the Admin pages and reviewed carefully all the settings (again), and discovered that umbrella_list was set to Yes. I set it to No, and the reminders began working. I suppose that setting could have been at Yes all along, but I didn't think so.
It probably was on all along or at least since you noticesd you weren't getting reminders. I forgot about that as a potential issue with reminders. It causes the reminder for user@example.com to be sent to user-xxx@example.com (where -xxx is -owner or whatever umbrella_member_suffix is set to). How that gets delivered or whether it gets delivered at all depends on the specific MTA/MDA configuration for user@example.com.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
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Michael Welch