Shunting problem and suggestions

I've got a single user out of approximately 250 that seems to always get shunted. It's a problem with extended character set characters being sent. She uses Outlook for an MUA.
Can a user be whitelisted in any way to prevent the shunt tests from being done? Where might I look on her machine to discover what might be causing her Outlook to send these characters? We have many Outlook users, and she seems to be the only one with this problem? I'm guessing it's characters like the single and doulble quotation marks, as best as I can tell.
I'm using mailman 2.1.5-1.25 RH rpm.
Thanks
Steve Campbell

Steve Campbell wrote:
The exceptions caused by such things should not cause the message to be shunted. They should be caught within the handler and dealt with. The fact that they aren't is a bug.
I'm using mailman 2.1.5-1.25 RH rpm.
And it has probably been fixed in more recent versions.
If you post the traceback from the error log for one of these, I can suggest a patch to fix it, but the real fix is probably to upgrade Mailman.
And, to answer your original question, a user cannot be whitelisted from having their messages shunted.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan

Steve Campbell wrote:
The exceptions caused by such things should not cause the message to be shunted. They should be caught within the handler and dealt with. The fact that they aren't is a bug.
I'm using mailman 2.1.5-1.25 RH rpm.
And it has probably been fixed in more recent versions.
If you post the traceback from the error log for one of these, I can suggest a patch to fix it, but the real fix is probably to upgrade Mailman.
And, to answer your original question, a user cannot be whitelisted from having their messages shunted.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
participants (2)
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Mark Sapiro
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Steve Campbell