I recently tried to unsubscribe to a e-mail list that I had been on quite a while due to it switching over to your software and the resulting chaos and poor attitude shown by the list administrator. The site is at:

http://lists.off-road.com/mailman/listinfo/toy4x4

Below is an un-edited transcript of the e-mail exchange between the administrator and myself. Is this the kind of example you want to set for the success of your software?

Fri 12/28/2001 7:16 AM Sent to: toy4x4-admin@lists.off-road.com

I have "unsubscribed" as directions listed and got a successful unsubscribe response from the automated system. You can see by the header info that I am still getting list mail a day after unsubscribing. Say what you will about the idiots who can't do it. There's something screwed up here! Please remove me.

Layton Light

Fri 12/28/2001 11:13 PM Sent to: toy4x4-owner@lists.off-road.com

I will send as many e-mails as necessary to get this stuff to stop coming to me. I am UNSUBSCRIBED! According to the web page and I'm still getting stuff. STOP IT PLEASE!

Fri 12/28/2001 11:57 PM From: PJC@ORC_OFFICE [pjc@mail.off-road.com]

When did you unsubscribe?

Sat 12/29/2001 8:25 AM Sent to: PJC@ORC_OFFICE

I unsubscribed on Wednesday morning (11/26/01). The mail has stopped now. Did you do something or was there some sort of lag time involved here? I am fairly computer and internet savvy and have been on other lists with no problems. The problems I'm seeing on this list do seem unusual. Good luck with it. It's winter and my truck is in storage, so I'll probably re-subscribe in the spring.

Thanks,

Layton Light

Sat 12/29/2001 10:25 AM From: pjc@off-road.com [pjc@tecate.off-road.com]

Just as I said in numerous emails to every list, there is a lag time.

Sat 12/29/2001 12:29 PM Sent to: pjc@off-road.com

Well how long is this lag time supposed to be? I just got 30 more e-mails after un-subscribing on Wednesday for crying out loud! I've never, and I mean NEVER, had this problem on any of about 5 or 6 other lists I've subscribed-to and un-subscribed-from a dozen times! And I've never seen a list so disrupted, with so many pissed off people, by either lousy software or lousy administration of software in my life! Fix it, or find someone who can!

Layton Light

Sat 12/29/2001 12:37 PM From: pjc@off-road.com [pjc@tecate.off-road.com]

You are now banned.

As you can see, he did not fix the problem. He only banned me to keep from hearing my criticism. I am still getting e-mail from the list and may have to resort to contacting my ISP to bounce their stuff back to them. If this is licensed in any way, I think he should have the license yanked, as he obviously doesn't know how to use your software! Sign up for the list to see how much of it has been taken over by people in the same position as me who are unable to un-subscribe or to get mail to stop coming from the list!

Layton Light