Troubleshooting steps for moderated messages (supposedly) sent without list admin approval?
Good morning,
We had a ticket come in this morning that I could use some guidance on, posted below. The ticket had screen shots of the original messages and the authorization messages sent to the list admins. I can confirm that the messages each had unique eml attachments. Are there log files that show the moderator approvals? Thanks in advance for any assistance as I try to dig on this oddity.. 😊
“It appears there was an issue with our Mailman listserv today and I am hoping you may be able to shed more light on why/how it happened. We use mailman to manage the “(redacted list name)” which was used to distribute a message about commencement plans to academic and administrative leadership today. We got the original request but the message didn't appear in the moderation queue (it said there was nothing there). We needed to make some changes to the message so we had it resent for moderation and approved it through. The second message went out fine, but now the first message has also gone out without anyone approving it.”
Thanks,
John Lake Application Security Analyst University of Oregon
On Thu, Mar 10, 2022 at 10:07 PM John Lake <johnlake@uoregon.edu> wrote:
Good morning,
We had a ticket come in this morning that I could use some guidance on, posted below. The ticket had screen shots of the original messages and the authorization messages sent to the list admins. I can confirm that the messages each had unique eml attachments. Are there log files that show the moderator approvals? Thanks in advance for any assistance as I try to dig on this oddity.. 😊
“It appears there was an issue with our Mailman listserv today and I am hoping you may be able to shed more light on why/how it happened. We use mailman to manage the “(redacted list name)” which was used to distribute a message about commencement plans to academic and administrative leadership today. We got the original request but the message didn't appear in the moderation queue (it said there was nothing there). We needed to make some changes to the message so we had it resent for moderation and approved it through. The second message went out fine, but now the first message has also gone out without anyone approving it.”
/path/mailman/log/vette*
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", egrep -v '^$|^.*#' :-)
Thanks Odhiambo!!
From: Odhiambo Washington <odhiambo@gmail.com> Date: Thursday, March 10, 2022 at 12:51 PM To: John Lake <johnlake@uoregon.edu> Cc: "mailman-users@python.org" <mailman-users@python.org> Subject: Re: [Mailman-Users] Troubleshooting steps for moderated messages (supposedly) sent without list admin approval?
On Thu, Mar 10, 2022 at 10:07 PM John Lake <johnlake@uoregon.edu<mailto:johnlake@uoregon.edu>> wrote: Good morning,
We had a ticket come in this morning that I could use some guidance on, posted below. The ticket had screen shots of the original messages and the authorization messages sent to the list admins. I can confirm that the messages each had unique eml attachments. Are there log files that show the moderator approvals? Thanks in advance for any assistance as I try to dig on this oddity.. 😊
“It appears there was an issue with our Mailman listserv today and I am hoping you may be able to shed more light on why/how it happened. We use mailman to manage the “(redacted list name)” which was used to distribute a message about commencement plans to academic and administrative leadership today. We got the original request but the message didn't appear in the moderation queue (it said there was nothing there). We needed to make some changes to the message so we had it resent for moderation and approved it through. The second message went out fine, but now the first message has also gone out without anyone approving it.”
/path/mailman/log/vette*
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", egrep -v '^$|^.*#' :-)
On 3/10/22 11:05, John Lake wrote:
Good morning,
We had a ticket come in this morning that I could use some guidance on, posted below. The ticket had screen shots of the original messages and the authorization messages sent to the list admins. I can confirm that the messages each had unique eml attachments. Are there log files that show the moderator approvals? Thanks in advance for any assistance as I try to dig on this oddity.. 😊
“It appears there was an issue with our Mailman listserv today and I am hoping you may be able to shed more light on why/how it happened. We use mailman to manage the “(redacted list name)” which was used to distribute a message about commencement plans to academic and administrative leadership today. We got the original request but the message didn't appear in the moderation queue (it said there was nothing there). We needed to make some changes to the message so we had it resent for moderation and approved it through. The second message went out fine, but now the first message has also gone out without anyone approving it.”
Possibly the poster cancelled the post before the moderator looked. The poster also gets a notice with a link to cancel the post.
As Odhiambo says, check Mailman's vette log.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
participants (3)
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John Lake -
Mark Sapiro -
Odhiambo Washington