Error messages from Mailman without "real content".
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Hi all
We are running some lists using Mailman (obviously version 2.1.39) on cPanel (110.0.36).
For some days now, I have received 2 or 3 error messages which are not telling me anything, see the "Errormessage.jpg" attached. Sorry, my error message is in German, but I’ll quickly try to translate:
"A message to the list was notdistributed and needs approval by you as an administrator". But I see nothing in the error message about the reason why it is held.
I see the originally sent message to the list as an attachment, and I also see the "confirm" message, which I could use to discard the message.
Using confirm message works, but if I try to discard the message from cPanel’s mailing list interface (open moderator’s actions, or how it could be called in English), I get an error - see "HitaBug.jpg" attached.
Our provider says he has no idea how to correct this behaviour (which is new for me, it worked until probably a weeg ago).
Thank you for any ideas.
Christian
--
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Hi again
Apparently, my attached images were stripped from the message. Here are the links to them:
Errormessage..jpg: <https://www.directupload.eu/file/d/8615/m3lmy4ft_jpg.htm> HitaBug.jpg: <https://www.directupload.eu/file/d/8615/2ymcvugr_jpg.htm>
Sorry for the trouble Christian
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
![](https://secure.gravatar.com/avatar/f58f99f7326f36ef8645d5a5ea3188ca.jpg?s=120&d=mm&r=g)
Christian,
We have received the same error message with one of our email lists but not the others. The guidance is the same: Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs or the web server logs.
I hope there is more insight, as we are unable to use this particular discussion list.
Elizabeth Krone Plant Conservation Alliance
From: Christian Buser via Mailman-Users <mailman-users@python.org> Sent: Sunday, July 14, 2024 9:02 AM To: mailman-users@python.org <mailman-users@python.org> Subject: [EXTERNAL] [Mailman-Users] Re: Error messages from Mailman without "real content".
This email has been received from outside of DOI - Use caution before clicking on links, opening attachments, or responding.
Hi again
Apparently, my attached images were stripped from the message. Here are the links to them:
Errormessage..jpg: <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.directupload.eu%2Ffile%2Fd%2F8615%2Fm3lmy4ft_jpg.htm&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764460183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=Jp%2BPoBAxGFPNqzPZB8xPbShjguyEXKdLH8dzLFvCZuY%3D&reserved=0<https://www.directupload.eu/file/d/8615/m3lmy4ft_jpg.htm>> HitaBug.jpg: <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.directupload.eu%2Ffile%2Fd%2F8615%2F2ymcvugr_jpg.htm&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764469573%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=H5fmulWNOC7DTA0ZKRrexf0dpw%2FW2Xm3zelkxW19npY%3D&reserved=0<https://www.directupload.eu/file/d/8615/2ymcvugr_jpg.htm>>
Sorry for the trouble Christian
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland) Hilfe fuer Strassenkinder in Ghana: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.chance-for-children.org%2F&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764476135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=1F4wc7aZ6llzLtOzej4iS84yf5cCLxO060rBF7h3R6s%3D&reserved=0<https://www.chance-for-children.org/>
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On 7/15/24 3:16 PM, Krone, Elizabeth C via Mailman-Users wrote:
You need to contact someone who has access to Mailman's error
log on
the server. We need to see the error message and traceback from the log
in order to diagnose this. If this is cPanel, see
https://wiki.list.org/DOC/Mailman%20and%20CPanel
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Good morning Mark (and all others)
I enclose the file "error.txt", which hopefully is what you need to analyze the problem. I got it from the provider this morning.
Thank you
Christian
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/16/24 12:41 AM, Christian via Mailman-Users wrote:
I enclose the file "error.txt", which hopefully is what you need to analyze the problem. I got it from the provider this morning.
This is the part of the error log that relates to the substitutions not being replaced in the admin notice.
Jul 09 14:50:18 2024 (32554) broken template: /usr/local/cpanel/3rdparty/mailman/templates/de/postauth.txt 'ascii' codec can't decode byte 0xe4 in position 82: ordinal not in range(128)
There are also a number of errors like this which are from the inability to discard the message from the admindb interface.
The issue appears to be due to a combination of hold reason and/or rejection reason as translated to German containing non-ascii together with trying to treat these strings as ascii. I'm still investigating this locally, but so far I don't see the issue. this could be related to the python version which in my case is 2.7.18 or possibly it's a cPanel issue. -- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Am 16.07.2024 um 20:44 schrieb Mark Sapiro <mark@msapiro.net>:
The issue appears to be due to a combination of hold reason and/or rejection reason as translated to German containing non-ascii together with trying to treat these strings as ascii.
The lists are all set up with „preferred_language“ = German „available_languages“ is set to German, English and French
Thank you
Christian
-- Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Hi Mark
Thank you for your response. I can see both images from both of my computers on that link. Okay then...
Here is the text of "Errormessage". It includes the original message as well as a message to delette it from the queue:
I’ll copy the person responsible for the server with this message.
Manos, please read the text from Mark Sapiro below - I hope this helps.
Thank you, Christian
--
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org <https://www.chance-for-children.org/>
Hello Mark Sapiro. On Sun, 14 Jul 2024 09:40:08 -0700, you wrote:
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/14/24 10:23 AM, Christian Buser wrote:
That's the expected held message notice to the admins from templates/de/postauth.txt except something is wrong in the installation because all those %(listname)s, %(hostname)s, etc. should be replaced with values.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/14/24 10:23 AM, Christian Buser via Mailman-Users wrote:
That's the expected held message notice to the admins from templates/de/postauth.txt except something is wrong in the installation because all those %(listname)s, %(hostname)s, etc. should be replaced with values.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/15/24 5:24 AM, Manos Krokos wrote:
I am unable to duplicate this, even when posting with a subject containing a utf-8 encoded emoji that can't be encoded as iso-8859-1.
It may be a cPanel issue as both users who've reported in this thread have cPanel mailman.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Hi Odhiambo
No - this intallation is several years old. However, the errors occured only one or two weeks ago. fAnd we did not change anything in the lists settings.
Our provider told us that he did an update of cPanel earlier, but such an action should not break anything on the server (at least I, as a non-professional, think so).
Christian
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/17/24 2:17 AM, Christian Buser via Mailman-Users wrote:
This, together with the fact that I have been unable to duplicate the issue is more strongly suggestive that this is a cPanel Mailman issue.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Hi all
I just received the following message from our provider:
So, it appears that there is some hope to receive meaningful error messages at some time...
Have you all a nice weekend, Christian
--
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Hi again
Apparently, my attached images were stripped from the message. Here are the links to them:
Errormessage..jpg: <https://www.directupload.eu/file/d/8615/m3lmy4ft_jpg.htm> HitaBug.jpg: <https://www.directupload.eu/file/d/8615/2ymcvugr_jpg.htm>
Sorry for the trouble Christian
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
![](https://secure.gravatar.com/avatar/f58f99f7326f36ef8645d5a5ea3188ca.jpg?s=120&d=mm&r=g)
Christian,
We have received the same error message with one of our email lists but not the others. The guidance is the same: Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs or the web server logs.
I hope there is more insight, as we are unable to use this particular discussion list.
Elizabeth Krone Plant Conservation Alliance
From: Christian Buser via Mailman-Users <mailman-users@python.org> Sent: Sunday, July 14, 2024 9:02 AM To: mailman-users@python.org <mailman-users@python.org> Subject: [EXTERNAL] [Mailman-Users] Re: Error messages from Mailman without "real content".
This email has been received from outside of DOI - Use caution before clicking on links, opening attachments, or responding.
Hi again
Apparently, my attached images were stripped from the message. Here are the links to them:
Errormessage..jpg: <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.directupload.eu%2Ffile%2Fd%2F8615%2Fm3lmy4ft_jpg.htm&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764460183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=Jp%2BPoBAxGFPNqzPZB8xPbShjguyEXKdLH8dzLFvCZuY%3D&reserved=0<https://www.directupload.eu/file/d/8615/m3lmy4ft_jpg.htm>> HitaBug.jpg: <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.directupload.eu%2Ffile%2Fd%2F8615%2F2ymcvugr_jpg.htm&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764469573%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=H5fmulWNOC7DTA0ZKRrexf0dpw%2FW2Xm3zelkxW19npY%3D&reserved=0<https://www.directupload.eu/file/d/8615/2ymcvugr_jpg.htm>>
Sorry for the trouble Christian
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland) Hilfe fuer Strassenkinder in Ghana: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.chance-for-children.org%2F&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764476135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=1F4wc7aZ6llzLtOzej4iS84yf5cCLxO060rBF7h3R6s%3D&reserved=0<https://www.chance-for-children.org/>
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On 7/15/24 3:16 PM, Krone, Elizabeth C via Mailman-Users wrote:
You need to contact someone who has access to Mailman's error
log on
the server. We need to see the error message and traceback from the log
in order to diagnose this. If this is cPanel, see
https://wiki.list.org/DOC/Mailman%20and%20CPanel
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Good morning Mark (and all others)
I enclose the file "error.txt", which hopefully is what you need to analyze the problem. I got it from the provider this morning.
Thank you
Christian
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/16/24 12:41 AM, Christian via Mailman-Users wrote:
I enclose the file "error.txt", which hopefully is what you need to analyze the problem. I got it from the provider this morning.
This is the part of the error log that relates to the substitutions not being replaced in the admin notice.
Jul 09 14:50:18 2024 (32554) broken template: /usr/local/cpanel/3rdparty/mailman/templates/de/postauth.txt 'ascii' codec can't decode byte 0xe4 in position 82: ordinal not in range(128)
There are also a number of errors like this which are from the inability to discard the message from the admindb interface.
The issue appears to be due to a combination of hold reason and/or rejection reason as translated to German containing non-ascii together with trying to treat these strings as ascii. I'm still investigating this locally, but so far I don't see the issue. this could be related to the python version which in my case is 2.7.18 or possibly it's a cPanel issue. -- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Am 16.07.2024 um 20:44 schrieb Mark Sapiro <mark@msapiro.net>:
The issue appears to be due to a combination of hold reason and/or rejection reason as translated to German containing non-ascii together with trying to treat these strings as ascii.
The lists are all set up with „preferred_language“ = German „available_languages“ is set to German, English and French
Thank you
Christian
-- Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Hi Mark
Thank you for your response. I can see both images from both of my computers on that link. Okay then...
Here is the text of "Errormessage". It includes the original message as well as a message to delette it from the queue:
I’ll copy the person responsible for the server with this message.
Manos, please read the text from Mark Sapiro below - I hope this helps.
Thank you, Christian
--
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org <https://www.chance-for-children.org/>
Hello Mark Sapiro. On Sun, 14 Jul 2024 09:40:08 -0700, you wrote:
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/14/24 10:23 AM, Christian Buser wrote:
That's the expected held message notice to the admins from templates/de/postauth.txt except something is wrong in the installation because all those %(listname)s, %(hostname)s, etc. should be replaced with values.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/14/24 10:23 AM, Christian Buser via Mailman-Users wrote:
That's the expected held message notice to the admins from templates/de/postauth.txt except something is wrong in the installation because all those %(listname)s, %(hostname)s, etc. should be replaced with values.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/15/24 5:24 AM, Manos Krokos wrote:
I am unable to duplicate this, even when posting with a subject containing a utf-8 encoded emoji that can't be encoded as iso-8859-1.
It may be a cPanel issue as both users who've reported in this thread have cPanel mailman.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Hi Odhiambo
No - this intallation is several years old. However, the errors occured only one or two weeks ago. fAnd we did not change anything in the lists settings.
Our provider told us that he did an update of cPanel earlier, but such an action should not break anything on the server (at least I, as a non-professional, think so).
Christian
![](https://secure.gravatar.com/avatar/56f108518d7ee2544412cc80978e3182.jpg?s=120&d=mm&r=g)
On 7/17/24 2:17 AM, Christian Buser via Mailman-Users wrote:
This, together with the fact that I have been unable to duplicate the issue is more strongly suggestive that this is a cPanel Mailman issue.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
![](https://secure.gravatar.com/avatar/02cc25ec5c6cd5c6a65a6d94817fe815.jpg?s=120&d=mm&r=g)
Hi all
I just received the following message from our provider:
So, it appears that there is some hope to receive meaningful error messages at some time...
Have you all a nice weekend, Christian
--
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
participants (4)
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Christian
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Christian Buser
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Krone, Elizabeth C
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Mark Sapiro