Error messages from Mailman without "real content".
Hi all
We are running some lists using Mailman (obviously version 2.1.39) on cPanel (110.0.36).
For some days now, I have received 2 or 3 error messages which are not telling me anything, see the "Errormessage.jpg" attached. Sorry, my error message is in German, but I’ll quickly try to translate:
"A message to the list was notdistributed and needs approval by you as an administrator". But I see nothing in the error message about the reason why it is held.
I see the originally sent message to the list as an attachment, and I also see the "confirm" message, which I could use to discard the message.
Using confirm message works, but if I try to discard the message from cPanel’s mailing list interface (open moderator’s actions, or how it could be called in English), I get an error - see "HitaBug.jpg" attached.
Our provider says he has no idea how to correct this behaviour (which is new for me, it worked until probably a weeg ago).
Thank you for any ideas.
Christian
--
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
Hi again
Apparently, my attached images were stripped from the message. Here are the links to them:
Errormessage..jpg: <https://www.directupload.eu/file/d/8615/m3lmy4ft_jpg.htm> HitaBug.jpg: <https://www.directupload.eu/file/d/8615/2ymcvugr_jpg.htm>
Sorry for the trouble Christian
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
Am 14.07.2024 um 14:49 schrieb Christian Buser via Mailman-Users <mailman-users@python.org>:
Hi all
We are running some lists using Mailman (obviously version 2.1.39) on cPanel (110.0.36).
For some days now, I have received 2 or 3 error messages which are not telling me anything, see the "Errormessage.jpg" attached. Sorry, my error message is in German, but I’ll quickly try to translate:
"A message to the list was notdistributed and needs approval by you as an administrator". But I see nothing in the error message about the reason why it is held.
I see the originally sent message to the list as an attachment, and I also see the "confirm" message, which I could use to discard the message.
Using confirm message works, but if I try to discard the message from cPanel’s mailing list interface (open moderator’s actions, or how it could be called in English), I get an error - see "HitaBug.jpg" attached.
Our provider says he has no idea how to correct this behaviour (which is new for me, it worked until probably a weeg ago).
Thank you for any ideas.
Christian
-- Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
Mailman-Users mailing list -- mailman-users@python.org To unsubscribe send an email to mailman-users-leave@python.org https://mail.python.org/mailman3/lists/mailman-users.python.org/ Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: http://wiki.list.org/x/QIA9 Searchable Archives: https://www.mail-archive.com/mailman-users@python.org/ https://mail.python.org/archives/list/mailman-users@python.org/ Member address: luscheina@yahoo.de
Hi Mark
Thank you for your response. I can see both images from both of my computers on that link. Okay then...
Here is the text of "Errormessage". It includes the original message as well as a message to delette it from the queue:
Eine E-Mail an eine Mailingliste wurde nicht verteilt und benötigt eine Freigabe durch Sie als Listenmoderator:
Liste: %(listname)s@%(hostname)s Von: %(sender)s Betreff: %(subject)s Grund: %(reason)sBitte besuchen Sie bei Gelegenheit
%(admindb_url)sum die E-Mail zu genehmigen oder abzulehnen.
I’ll copy the person responsible for the server with this message.
Manos, please read the text from Mark Sapiro below - I hope this helps.
Thank you, Christian
--
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org <https://www.chance-for-children.org/>
Hello Mark Sapiro. On Sun, 14 Jul 2024 09:40:08 -0700, you wrote:
I see nothing useful at those links. The attached screenshots are what I see.
Just copy and paste the text from those pages rather than screen shots.
Further, if HitaBug.jpg is just a page that says
We're sorry, we hit a bug!
Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs or the web server logs.
we can't begin to diagnose the issue without the traceback.
See https://wiki.list.org/DOC/Mailman%20and%20CPanel <https://wiki.list.org/DOC/Mailman%20and%20CPanel> for more on cPanel Mailman.
-- Mark Sapiro <mark@msapiro.net <mailto:mark@msapiro.net>> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
On 7/14/24 10:23 AM, Christian Buser wrote:
Here is the text of "Errormessage". It includes the original message as well as a message to delette it from the queue:
Eine E-Mail an eine Mailingliste wurde nicht verteilt und benötigt eine Freigabe durch Sie als Listenmoderator:
Liste: %(listname)s@%(hostname)s Von: %(sender)s Betreff: %(subject)s Grund: %(reason)sBitte besuchen Sie bei Gelegenheit
%(admindb_url)sum die E-Mail zu genehmigen oder abzulehnen.
That's the expected held message notice to the admins from templates/de/postauth.txt except something is wrong in the installation because all those %(listname)s, %(hostname)s, etc. should be replaced with values.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
On 7/14/24 10:23 AM, Christian Buser via Mailman-Users wrote:
Here is the text of "Errormessage". It includes the original message as well as a message to delette it from the queue:
Eine E-Mail an eine Mailingliste wurde nicht verteilt und benötigt eine Freigabe durch Sie als Listenmoderator:
Liste: %(listname)s@%(hostname)s Von: %(sender)s Betreff: %(subject)s Grund: %(reason)sBitte besuchen Sie bei Gelegenheit
%(admindb_url)sum die E-Mail zu genehmigen oder abzulehnen.
That's the expected held message notice to the admins from templates/de/postauth.txt except something is wrong in the installation because all those %(listname)s, %(hostname)s, etc. should be replaced with values.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
On 7/15/24 5:24 AM, Manos Krokos wrote:
This is the content of the postauth.txt file:
Eine E-Mail an eine Mailingliste wurde nicht verteilt und benötigt eine Freigabe durch Sie als Listenmoderator:
Liste: %(listname)s@%(hostname)s Von: %(sender)s Betreff: %(subject)s Grund: %(reason)s
Bitte besuchen Sie bei Gelegenheit
%(admindb_url)s
um die E-Mail zu genehmigen oder abzulehnen.
I have reinstalled Mailman but it still mentions the template file postauth.txt as "broken"
I am unable to duplicate this, even when posting with a subject containing a utf-8 encoded emoji that can't be encoded as iso-8859-1.
It may be a cPanel issue as both users who've reported in this thread have cPanel mailman.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Christian,
We have received the same error message with one of our email lists but not the others. The guidance is the same: Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs or the web server logs.
I hope there is more insight, as we are unable to use this particular discussion list.
Elizabeth Krone Plant Conservation Alliance
From: Christian Buser via Mailman-Users <mailman-users@python.org> Sent: Sunday, July 14, 2024 9:02 AM To: mailman-users@python.org <mailman-users@python.org> Subject: [EXTERNAL] [Mailman-Users] Re: Error messages from Mailman without "real content".
This email has been received from outside of DOI - Use caution before clicking on links, opening attachments, or responding.
Hi again
Apparently, my attached images were stripped from the message. Here are the links to them:
Errormessage..jpg: <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.directupload.eu%2Ffile%2Fd%2F8615%2Fm3lmy4ft_jpg.htm&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764460183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=Jp%2BPoBAxGFPNqzPZB8xPbShjguyEXKdLH8dzLFvCZuY%3D&reserved=0<https://www.directupload.eu/file/d/8615/m3lmy4ft_jpg.htm>> HitaBug.jpg: <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.directupload.eu%2Ffile%2Fd%2F8615%2F2ymcvugr_jpg.htm&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764469573%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=H5fmulWNOC7DTA0ZKRrexf0dpw%2FW2Xm3zelkxW19npY%3D&reserved=0<https://www.directupload.eu/file/d/8615/2ymcvugr_jpg.htm>>
Sorry for the trouble Christian
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland) Hilfe fuer Strassenkinder in Ghana: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.chance-for-children.org%2F&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764476135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=1F4wc7aZ6llzLtOzej4iS84yf5cCLxO060rBF7h3R6s%3D&reserved=0<https://www.chance-for-children.org/>
Am 14.07.2024 um 14:49 schrieb Christian Buser via Mailman-Users <mailman-users@python.org>:
Hi all
We are running some lists using Mailman (obviously version 2.1.39) on cPanel (110.0.36).
For some days now, I have received 2 or 3 error messages which are not telling me anything, see the "Errormessage.jpg" attached. Sorry, my error message is in German, but I’ll quickly try to translate:
"A message to the list was notdistributed and needs approval by you as an administrator". But I see nothing in the error message about the reason why it is held.
I see the originally sent message to the list as an attachment, and I also see the "confirm" message, which I could use to discard the message.
Using confirm message works, but if I try to discard the message from cPanel’s mailing list interface (open moderator’s actions, or how it could be called in English), I get an error - see "HitaBug.jpg" attached.
Our provider says he has no idea how to correct this behaviour (which is new for me, it worked until probably a weeg ago).
Thank you for any ideas.
Christian
-- Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland) Hilfe fuer Strassenkinder in Ghana: https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.chance-for-children.org%2F&data=05%7C02%7Celizabeth_krone%40fws.gov%7C5fb7b5a28140478cb22408dca405bd13%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638565591764480116%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C60000%7C%7C%7C&sdata=JgrA5gXlKdPZyI4tcERLHCj02WGdsYts61wx8hRQbE0%3D&reserved=0<https://www.chance-for-children.org/>
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On 7/15/24 3:16 PM, Krone, Elizabeth C via Mailman-Users wrote:
Christian,
We have received the same error message with one of our email lists but not the others. The guidance is the same: Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs or the web server logs.
You need to contact someone who has access to Mailman's error log on
the server. We need to see the error message and traceback from the log
in order to diagnose this. If this is cPanel, see
https://wiki.list.org/DOC/Mailman%20and%20CPanel
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Good morning Mark (and all others)
You need to contact someone who has access to Mailman's
errorlog on the server. We need to see the error message and traceback from the log in order to diagnose this. If this is cPanel, see https://wiki.list.org/DOC/Mailman%20and%20CPanel
I enclose the file "error.txt", which hopefully is what you need to analyze the problem. I got it from the provider this morning.
Thank you
Christian
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
On 7/16/24 12:41 AM, Christian via Mailman-Users wrote:
I enclose the file "error.txt", which hopefully is what you need to analyze the problem. I got it from the provider this morning.
This is the part of the error log that relates to the substitutions not being replaced in the admin notice.
Jul 09 14:50:18 2024 (32554) broken template: /usr/local/cpanel/3rdparty/mailman/templates/de/postauth.txt 'ascii' codec can't decode byte 0xe4 in position 82: ordinal not in range(128)
There are also a number of errors like this which are from the inability to discard the message from the admindb interface.
Jul 09 15:14:16 2024 admin(10332): @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ admin(10332): [----- Mailman Version: 2.1.39 -----] admin(10332): [----- Traceback ------] admin(10332): Traceback (most recent call last): admin(10332): File "/usr/local/cpanel/base/3rdparty/mailman/scripts/driver", line 117, in run_main admin(10332): main() admin(10332): File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admindb.py", line 241, in main admin(10332): process_form(mlist, doc, cgidata) admin(10332): File "/usr/local/cpanel/3rdparty/mailman/Mailman/Cgi/admindb.py", line 852, in process_form admin(10332): forward, forwardaddr) admin(10332): File "/usr/local/cpanel/3rdparty/mailman/Mailman/ListAdmin.py", line 169, in HandleRequest admin(10332): forward, addr) admin(10332): File "/usr/local/cpanel/3rdparty/mailman/Mailman/ListAdmin.py", line 367, in __handlepost admin(10332): note += '\n\tReason: ' + comment.replace('%', '%%') admin(10332): UnicodeDecodeError: 'ascii' codec can't decode byte 0xe4 in position 60: ordinal not in range(128) admin(10332): [----- Python Information -----] admin(10332): sys.version = 2.7.5 (default, Mar 21 2024, 16:55:10)
The issue appears to be due to a combination of hold reason and/or rejection reason as translated to German containing non-ascii together with trying to treat these strings as ascii. I'm still investigating this locally, but so far I don't see the issue. this could be related to the python version which in my case is 2.7.18 or possibly it's a cPanel issue. -- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Am 16.07.2024 um 20:44 schrieb Mark Sapiro <mark@msapiro.net>:
The issue appears to be due to a combination of hold reason and/or rejection reason as translated to German containing non-ascii together with trying to treat these strings as ascii.
The lists are all set up with „preferred_language“ = German „available_languages“ is set to German, English and French
Thank you
Christian
-- Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hi all
I just received another message from our provider, with a (newer) log attached.
Does this tell more?
Thank you Christian
This is the content of the postauth.txt file:
Eine E-Mail an eine Mailingliste wurde nicht verteilt und benötigt eine Freigabe durch Sie als Listenmoderator:
Liste: %(listname)s@%(hostname)s Von: %(sender)s Betreff: %(subject)s Grund: %(reason)sBitte besuchen Sie bei Gelegenheit
%(admindb_url)sum die E-Mail zu genehmigen oder abzulehnen.
I have reinstalled Mailman but it still mentions the template file postauth.txt as "broken"
The most recent entries of the error log file in the attached file
Manos K-- Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
Hi Odhiambo
No - this intallation is several years old. However, the errors occured only one or two weeks ago. fAnd we did not change anything in the lists settings.
Our provider told us that he did an update of cPanel earlier, but such an action should not break anything on the server (at least I, as a non-professional, think so).
Christian
Odhiambo Washington <mailto:odhiambo@gmail.com> 17. Juli 2024 um 11:05
Hi Christian,
Is this a new installation of Mailman 2.x?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 In an Internet failure case, the #1 suspect is a constant: DNS. "Oh, the cruft.", egrep -v '^$|^.*#' ¯\_(ツ)_/¯ :-) [How to ask smart questions: http://www.catb.org/~esr/faqs/smart-questions.html <http://www.catb.org/%7Eesr/faqs/smart-questions.html>]
On 7/17/24 2:17 AM, Christian Buser via Mailman-Users wrote:
Our provider told us that he did an update of cPanel earlier, but such an action should not break anything on the server (at least I, as a non-professional, think so).
This, together with the fact that I have been unable to duplicate the issue is more strongly suggestive that this is a cPanel Mailman issue.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Hi all
I just received the following message from our provider:
cPanel is aware of the bug and are working to resolve it. Unfortunately, we have no ET for the resolution, but we'll place this ticket (7814289) on hold for now and periodically check in to determine when cPanel has fixed the problem. I expect they will push the fix out in an automatic update. As your server checks for software updates nightly, you may be made aware of the fix before we respond back.
So, it appears that there is some hope to receive meaningful error messages at some time...
Have you all a nice weekend, Christian
--
Christian Buser, Hohle Gasse 6, CH-5507 Mellingen (Switzerland)
Hilfe fuer Strassenkinder in Ghana: https://www.chance-for-children.org
participants (4)
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Christian -
Christian Buser
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Krone, Elizabeth C -
Mark Sapiro