some mails do not arrive to the list
Hello,
I manage for an association a mailman list on cpanel The president has changed her address and since she changed her address her e-mails no longer reach the recipients. Her e-mails are well archived, but no one has received them. It is the same for another person. Do you have an idea of the bug and how to fix it?
Thanks for all
On 1/18/21 11:38 AM, serge billon wrote:
Hello,
I manage for an association a mailman list on cpanel The president has changed her address and since she changed her address her e-mails no longer reach the recipients. Her e-mails are well archived, but no one has received them. It is the same for another person. Do you have an idea of the bug and how to fix it?
In order to determine what the issue is, we would need information from Mailman's logs and possibly the MTA (Exim ?) logs. If this is a hosted cPanel installation, you probably do not have access to these logs and will have to contact the host to try to resolve this.
If you do have access to the logs, see item 8. at <https://wiki.list.org/x/4030723>. Also see <https://wiki.list.org/x/4030641>.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
On 1/18/21 2:38 PM, serge billon wrote:
I manage for an association a mailman list on cpanel The president has changed her address and since she changed her address her e-mails no longer reach the recipients. Her e-mails are well archived, but no one has received them. It is the same for another person. Do you have an idea of the bug and how to fix it?
This is not a bug. The first question to ask is does the new email address have permission to post? When you say her emails are well archived, do you mean posts that are sent from the NEW email address are showing up in the pipermail archives? If they are, then the list is most likely working fine.
How do you know everyone has not received the posts from the list? Have you actually confirmed that? I host Mailman lists and I have had list owners come to me saying no one is receiving mail from their lists only to find out it was actually 2-3 members that were not receiving posts.
You don't need to contact your host provider just yet. Go into cPanel and click on the Track Delivery icon (located in the Email section of cPanel) and see if list traffic is showing up there. The 'From' column will show listname-bounces@listdomain. You can also add a member or two's email address in the recipient's search box to see what is showing. If the 'Result' column shows accepted then the list post was delivered and the problem is not on Mailman's end.
-- Brian Carpenter Harmonylists.com Emwd.com
thanks for answering :
I did this and :
- the sender has send two mails yesterday
- the result column said accepted
- those I have answered said they have not received these two mails
- these two mails are in the archive ...
I do not know where are these two mails ( several email adress i own on different hosting : I did have gone in the webmail of the receiver (two of mine) and they are not in spambox or else) There is no error messages
Au plaisir d'échanger, Serge BILLON
*NOUVEAU SITE WEB ! * <https://www.web54.fr/> serge@web54.fr <mailto:serge@web54.fr> 03 83 56 65 20 / 06 87 42 95 30 https://www.web54.fr <https://www.web54.fr/>
Le 19/01/2021 à 17:28, Brian Carpenter a écrit :
On 1/18/21 2:38 PM, serge billon wrote:
I manage for an association a mailman list on cpanel The president has changed her address and since she changed her address her e-mails no longer reach the recipients. Her e-mails are well archived, but no one has received them. It is the same for another person. Do you have an idea of the bug and how to fix it?
This is not a bug. The first question to ask is does the new email address have permission to post? When you say her emails are well archived, do you mean posts that are sent from the NEW email address are showing up in the pipermail archives? If they are, then the list is most likely working fine.
How do you know everyone has not received the posts from the list? Have you actually confirmed that? I host Mailman lists and I have had list owners come to me saying no one is receiving mail from their lists only to find out it was actually 2-3 members that were not receiving posts.
You don't need to contact your host provider just yet. Go into cPanel and click on the Track Delivery icon (located in the Email section of cPanel) and see if list traffic is showing up there. The 'From' column will show listname-bounces@listdomain. You can also add a member or two's email address in the recipient's search box to see what is showing. If the 'Result' column shows accepted then the list post was delivered and the problem is not on Mailman's end.
On 1/20/21 6:47 AM, Serge / Web54 wrote:
- the sender has send two mails yesterday
- the result column said accepted
- those I have answered said they have not received these two mails
- these two mails are in the archive ...
I do not know where are these two mails ( several email adress i own on different hosting : I did have gone in the webmail of the receiver (two of mine) and they are not in spambox or else) There is no error messages
What's in the MTA logs? Did the outgoing messages arrive at the MTA? If so, what happened to them.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
participants (4)
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Brian Carpenter -
Mark Sapiro -
Serge / Web54 -
serge billon