Users set to digest, but still getting non-digest?
Searched the archives, but I'm hitting a wall. I have users who are set to digest (when I look at their profile I can see that they are), but still are getting individual list emails, and not getting digest at all. Any hints on places to look to problem solve this? I had some permissions issues a while ago (after importing old list archives), but am pretty sure those are set now. Any ideas?
Thanks!
........................................................................ Andrew White, PhD Associate Director DBT-Linehan Board of Certification, Certified DBT Clinician* Licensed Clinical Psychologist Portland DBT Institute (503) 290.3281 (phone) (503) 231.8153 (fax)
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On 1/29/2018 8:33 AM, Andrew White, PhD wrote:
Searched the archives, but I'm hitting a wall. I have users who are set to digest (when I look at their profile I can see that they are), but still are getting individual list emails, and not getting digest at all. Any hints on places to look to problem solve this
A common problem is two list entries for one mailbox (i.e. fred@domain.com and fred@dept.domain.com or sally.fullname@domain.com and sally@domain.com). Is there only one list membership for this user? (Could be that you're setting one but the another is what they receive.)
z!
On 01/29/2018 10:50 AM, Carl Zwanzig wrote:
On 1/29/2018 8:33 AM, Andrew White, PhD wrote:
Searched the archives, but I'm hitting a wall. I have users who are set to digest (when I look at their profile I can see that they are), but still are getting individual list emails, and not getting digest at all. Any hints on places to look to problem solve this
A common problem is two list entries for one mailbox (i.e. fred@domain.com and fred@dept.domain.com or sally.fullname@domain.com and sally@domain.com). Is there only one list membership for this user? (Could be that you're setting one but the another is what they receive.)
Carl's suggestion seems likely, but there may be other things going on.
It's also possible the someone@example.com is subscribed and mail to that address gets forwarded to other@example.net so that the address being sent the individual messages doesn't resemble the address set to digest.
The first question is whether any digest members actually receive digests. If not, possibly the list's Digest options -> digestable setting is No or digest_send_periodic is No and the threshold size hasn't been reached or cron/senddigests isn't being run.
Also digest members can receive SOME individual messages when they post and others reply-all to their posts.
However, there should be no way that a member address set to receive digests will receive individual messages from the list.
If the list is personalized (Non-digest options -> personalize = Yes), you can add something like
You are subscribed as %(user_delivered_to)s
to msg_footer to see exactly what member is being sent the message.
-- Mark Sapiro mark@msapiro.net The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
participants (3)
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Andrew White, PhD -
Carl Zwanzig -
Mark Sapiro