Mailman Not Sending Admins Notification of Held Messages
I have a group of mailman mailing lists (2.1.14-1) running in a cPanel environment (11.30.5 - build 3) where suddenly I am no longer seeing notifications of held messages being sent to the admins. I am also not seeing the daily notifications of held messages that normally were sent out in the mornings.
This happens with messages sent to moderated lists by subscribers and non-subscribers, and also with messages sent to non-moderated lists by non-subscribers. There is just no notification to admins. On the other hand, messages sent to non-moderated lists by subscribers are sent out to the entire list without a problem. In addition, individuals who send to a moderated list receive an email that their message has been held pending admin approval. So, just the two pieces are not working.
I realize that since the cPanel build is unique you are not able to support it, but am just looking for some help about where to begin looking.
Thanks,
J.R.
J.R. Constance jrc@clshost.com
"Give a man a fish, and you'll feed him for a day. Teach a man to fish, and he'll buy a funny hat. Talk to a hungry man about fish, and you're a consultant."
Scott Adams
J.R. Constance wrote:
I have a group of mailman mailing lists (2.1.14-1) running in a cPanel environment (11.30.5 - build 3) where suddenly I am no longer seeing notifications of held messages being sent to the admins. I am also not seeing the daily notifications of held messages that normally were sent out in the mornings.
This happens with messages sent to moderated lists by subscribers and non-subscribers, and also with messages sent to non-moderated lists by non-subscribers. There is just no notification to admins. On the other hand, messages sent to non-moderated lists by subscribers are sent out to the entire list without a problem. In addition, individuals who send to a moderated list receive an email that their message has been held pending admin approval. So, just the two pieces are not working.
I realize that since the cPanel build is unique you are not able to support it, but am just looking for some help about where to begin looking.
The daily notices are sent by Mailman's cron/checkdbs. Is this being run? If you can, check the systems cron log.
If the user notification of the held message is sent, but the admin notice is not and the list's admin_immed_notify is Yes, there is probably some exception being thrown in Mailman.Handlers.Hold.hold_for_approval() between sending the user notice and the admin notice. If you can, check Mailman's error log.
-- Mark Sapiro mark@msapiro.net The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Mark Sapiro wrote:
The daily notices are sent by Mailman's cron/checkdbs. Is this being run? If you can, check the systems cron log.
Also, if cron/checkdbs is being run by the 'mailman' user's crontab, any exception thrown by the job is probably mailed by crond to 'mailman' which is (or should be) treated as a post to the 'mailman' site list which should accept non-member posts and deliver them appropriately, but may not.
-- Mark Sapiro mark@msapiro.net The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
participants (2)
-
J.R. Constance -
Mark Sapiro