I would always try to refer them to trained crisis counselors, e.g., CrisisTextline. 

If they won't reach out, you can text in for coaching on how best to help them

Sent from my phone with my typo-happy thumbs. Please excuse my brevity

On Mon, Sep 24, 2018, 14:46 Don Sheu <dinaldo@gmail.com> wrote:
Recently, we as organizers dealt with somebody on Slack in distress. This created a lot of tough decisions on responses. Alan Vezina my fellow founder of PuPPy took a lead. Following some coaching from social workers, he made a call to 911. 

Wondering if other organizers have anything to share. 

We didn't build the Ark in this case. But now after the rain trying to backfill with some process so we're better prepared. 

Don Sheu
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My Python user group convenes every month 2nd Wednesdays

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