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Other ccs: Sean Coonce, Pycon-mobile-guide, Matthew Voelker, Katie Herrgesell, Felix Crux

Gulnaar Kaur (Guidebook)

May 5, 2:29 PM EDT

Ewa,

Awesome - I'm glad to hear it.

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Ewa Jodlowska

May 5, 2:27 PM EDT

It is working great - thank you!

Best regards,

Ewa
Director of Operations
Python Software Foundation
Cell: 415-319-5237

Gulnaar Kaur (Guidebook)

May 5, 1:07 PM EDT

Ewa,

Just checking in - Are you still seeing any residual Builder hiccups? It should be smoother sailing now.

Thanks,

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Gulnaar Kaur (Guidebook)

May 5, 11:33 AM EDT

Hi Ewa,

We just noticed this 2 minutes ago - Our developers are on it; we should be back up shortly.

Sorry for the trouble!

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Ewa Jodlowska

May 5, 11:31 AM EDT

Hi Guidebook team -

I was in the the Builder working on our app and now get the below error.

502 Bad Gateway

-------------------------------
nginx/1.4.6 (Ubuntu)

Best regards,

Ewa
Director of Operations
Python Software Foundation
Cell: 415-319-5237

Ewa Jodlowska

May 3, 4:25 PM EDT

Thank you, Gulnaar. We hope you enjoy your time off!

Best regards,

Ewa
Director of Operations
Python Software Foundation
Cell: 415-319-5237

Gulnaar Kaur (Guidebook)

May 3, 4:06 PM EDT

Hi Team,

I hope you're having a great week! Just to let you know, I will be out of the office next week (May 8-12).

Per my notes, we were planning to launch the PyCon guide on Monday the 8th. If you have any questions or need anything any time, Matt Voelker remains cc-ed on this email thread. He will be more than happy to help out.

Thanks so much!

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Gulnaar Kaur (Guidebook)

Apr 25, 11:26 PM EDT

Felix - OK Great! If you need any help or have any questions about features, we're here.

Thanks,

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Felix Crux

Apr 25, 9:01 PM EDT

Thanks for checking in -- things are good so far!

Gulnaar Kaur (Guidebook)

Apr 24, 3:58 PM EDT

Felix,

I hope you're having a great Monday! Just checking in with you - may I help with anything?

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Gulnaar Kaur (Guidebook)

Apr 10, 12:03 PM EDT

Hi Felix,

Great question! The Schedule Track cell on each row allows for multiple tracks, so one session can have many different schedule track designations. Just add each schedule track there, separated by a semicolon.

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Felix Crux

Apr 8, 12:46 PM EDT

Hi Gulnar,

I do have a question about how to import schedule data from a file. The
template CSV shows a column for "Schedule Track" but it looks like it's
just for one track. In the web interface I'm able to add a schedule item
to multiple tracks. What's the format to use in a CSV file to link a row
to multiple tracks? Thanks!

Gulnaar Kaur (Guidebook)

Apr 3, 9:30 AM EDT

Felix,

Thanks for this update! Please let me know if there is any data entry or any other task I can help with.

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Felix Crux

Apr 2, 6:32 PM EDT

Sorry, forgot to include the Guidebook Zendesk email in my previous
reply! See below :)

----- Original message -----

From: Felix Crux <felixc@felixcrux.com>

To: pycon-mobile-guide@python.org

Subject: Re: [Pycon-mobile-guide] [Guidebook] Update: Intro to Guide Building Team (PyCon)
Date: Sun, 02 Apr 2017 18:29:59 -0400

Hi all,

Thanks for the intro and the templates! I've gotten started on a few
parts of the guide this weekend. Here's what I've done so far:
- Update links, graphics, names, etc. to reflect PyCon 2017
instead of 2016.
- Set up sidebar menu sections and icons.

- Deleted old speakers, sponsors, etc.

- Got a good chunk of automation in place based on the templates Gulnaar
provided. I've uploaded *all the **speakers and sponsors*, and can
easily regenerate the entire list as it changes.

Here's what I'll be doing next:

- Getting the *schedule* import automated as well. Not expecting much
difficulty, based on the previously completed work.
- Getting *links/connections* automated (e.g. speakers to their talks).
This is new/different work but it shouldn't be hard.
- Importing *sponsor logos*. This is a little trickier because the
exported data doesn't link the files to their sponsors, but I'm
hopeful that some simple heuristics for matching by name should make
this automatable as well, meaning the entire sponsor list can be
deleted and rebuilt as needed without manual intervention.
- Getting "special pages" imported, such as the Code of Conduct. This
is very little work, just have to check the code from last year
still works.

*Ewa*, what I need from you:

- Are we in the same section of the venue as last year, and can we
therefore use the same venue map? If not, we'll need a new one.
- Has the YouTube channel for video uploads been set up? We'll want to
link to that instead of the 2016 version.
- What is the plan for Open Spaces? Blank data for them seems to be
showing up in the export, suggesting it'll be possible to register and
schedule them... but they're all empty for now.
- Similarly for Startup Row. Have the selected startups been announced?
I don't know where to get the list from.
- All the GitHub issue links I sent you earlier are still valid for this
year. However, like last year, they're not *critical*, just nice to
have extras, like showing speaker photos.

And finally, some parts I'm unsure about and which might require
manual work:
- Special events, such as the charity run. These aren't currently
showing up in the schedule, but there are few enough that they can be
updated by hand. The only risk is that if we do that, we have to be
very careful when updating the rest of the schedule automatically so
as to not overwrite them!
- Plenary sessions. These should be treated as regular events in the
schedule, but they're not in the data export.
- Likewise keynote speakers. Might just have to manually add them
as speakers.
- Any other extra guide entries, like last year's car service
discount coupon.

More info to come, likely next weekend!

Cheers,

Felix

Gulnaar Kaur (Guidebook)

Mar 31, 12:57 PM EDT

Eva,

Thanks for chatting this morning! I'm excited to get started on your 2017 guide, and it sounds like we have a great existing foundation to work from. Just to remind ourself, we're aiming to launch the guide by Monday May 8, with the event starting on May 17th.

I've created your 2017 guide here - https://builder.guidebook.com/#/guides/93657/ . I've invited all previous collaborators to have access to this guide as well.

As content becomes available, I'm happy to work with Felix on uploading/updating the content. For reference, a Schedule template and a Custom List template are attached to this email.

Please let me know if any questions come up any time.

Thanks so much!

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Attachment(s)
Guidebook_CL_Template.xls
Guidebook_Schedule_Template.xls

Ewa Jodlowska

Mar 28, 6:31 PM EDT

Great - talk to you then!

Best regards,

Ewa
Director of Operations
Python Software Foundation
Cell: 415-319-5237

Gulnaar Kaur (Guidebook)

Mar 28, 6:28 PM EDT

Ewa,

OK Great! Let's aim for Friday 03/31 at 11:30am Central / 12:30pm Eastern / 9:30am Pacific.

I'll have my conference line open at (650) 319-7234, code 217#. I'll also share my screen at join.me/guidebook-csa so we can look at Builder together as needed.

We look forward to speaking with you then!

Thanks,

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Ewa Jodlowska

Mar 28, 6:15 PM EDT

Thanks for the breakdown, Gulnaar!

In that case, just me on the call from our side. I will send a recap to the rest of the PyCon team after our call.

I am available Friday from 8am to 4pm CT.

Best regards,

Ewa
Director of Operations
Python Software Foundation
Cell: 415-319-5237

Gulnaar Kaur (Guidebook)

Mar 28, 4:08 PM EDT

Ewa,

Here's an agenda for the call:

1. Introductions
2. Content Overview (what to include in the guide; how we should expect to receive content)
3. Project Timeline (when to receive content; when to launch the guide)
4. Questions

I hope this helps!

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Ewa Jodlowska

Mar 28, 4:01 PM EDT

Hi,

There are a couple of us that will be working on the guide. Is the phone call just for general functionality of the Guidebook app? If so, I can just take the call and send minutes to Felix. If it is more specific & detailed call agenda, I would like Felix on the call as well.

Let me know and from there we can work on setting up a day/time.

Best regards,

Ewa
Director of Operations
Python Software Foundation
Cell: 415-319-5237

Gulnaar Kaur (Guidebook)

Mar 28, 3:08 PM EDT

Ewa,

My name is Gulnaar, and I look forward to working with you! I have cc-ed my colleague Matt as he will be assisting us with guide-building.

With your event coming in just a couple of months, we're excited to get started. Are you available for a phone call Friday of this week or sometime next week? Let us know some dates/times that might work for you.

Thanks!

Gulnaar Kaur
Sr. Customer Success Associate
Guidebook, Inc. - Raleigh, NC

2017 Stevie Winner for Sales & Customer Service

Katie Herrgesell

Mar 27, 12:29 PM EDT

Hi Ewa,

I would like to introduce you to our awesome guide building team! They are the experts that will handle the data entry for you, and will work to create an easy to use guide on the Guidebook platform. I have shared your event information with the customer success team, and someone will be contacting you within one business day to get started on your guide (Team - please note the PST timezone). Good luck!

Best,

Katie

--
Katie Herrgesell
Sr. Corporate Account Manager
Office: 650.319.7233 ext 126
Mobile: 216.570.0531
www.guidebook.com

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