##- Please type your reply above this line -## You are registered as a CC on this help desk request (support.guidebook.com/hc/requests/41409). Reply to this email to add a comment to the request. Other ccs: Sean Coonce, Pycon-mobile-guide, Matthew Voelker, Katie Herrgesell, Felix Crux ---------------------------------------------- Gulnaar Kaur, May 15, 9:15 AM EDT Hi Team, Just checking in! I saw your guide was published last Tuesday, and your event will be underway this week! I'm back in the office; we're happy to help with anything as needed. Thanks, Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Gulnaar Kaur, May 5, 2:29 PM EDT Ewa, Awesome - I'm glad to hear it. Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Ewa Jodlowska, May 5, 2:27 PM EDT It is working great - thank you! Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, May 5, 1:07 PM EDT Ewa, Just checking in - Are you still seeing any residual Builder hiccups? It should be smoother sailing now. Thanks, Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Gulnaar Kaur, May 5, 11:33 AM EDT Hi Ewa, We just noticed this 2 minutes ago - Our developers are on it; we should be back up shortly. Sorry for the trouble! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Ewa Jodlowska, May 5, 11:31 AM EDT Hi Guidebook team - I was in the the Builder working on our app and now get the below error. 502 Bad Gateway ------------------------------- nginx/1.4.6 (Ubuntu) Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Ewa Jodlowska, May 3, 4:25 PM EDT Thank you, Gulnaar. We hope you enjoy your time off! Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, May 3, 4:06 PM EDT Hi Team, I hope you're having a great week! Just to let you know, I will be out of the office next week (May 8-12). Per my notes, we were planning to launch the PyCon guide on Monday the 8th. If you have any questions or need anything any time, Matt Voelker remains cc-ed on this email thread. He will be more than happy to help out. Thanks so much! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Gulnaar Kaur, Apr 25, 11:26 PM EDT Felix - OK Great! If you need any help or have any questions about features, we're here. Thanks, Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Felix Crux, Apr 25, 9:01 PM EDT Thanks for checking in -- things are good so far! ---------------------------------------------- Gulnaar Kaur, Apr 24, 3:58 PM EDT Felix, I hope you're having a great Monday! Just checking in with you - may I help with anything? Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Gulnaar Kaur, Apr 10, 12:03 PM EDT Hi Felix, Great question! The Schedule Track cell on each row allows for multiple tracks, so one session can have many different schedule track designations. Just add each schedule track there, separated by a semicolon. Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Felix Crux, Apr 8, 12:46 PM EDT Hi Gulnar, I do have a question about how to import schedule data from a file. The template CSV shows a column for "Schedule Track" but it looks like it's just for one track. In the web interface I'm able to add a schedule item to multiple tracks. What's the format to use in a CSV file to link a row to multiple tracks? Thanks! ---------------------------------------------- Gulnaar Kaur, Apr 3, 9:30 AM EDT Felix, Thanks for this update! Please let me know if there is any data entry or any other task I can help with. Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Felix Crux, Apr 2, 6:32 PM EDT Sorry, forgot to include the Guidebook Zendesk email in my previous reply! See below :) ----- Original message ----- From: Felix Crux To: pycon-mobile-guide@python.org Subject: Re: [Pycon-mobile-guide] [Guidebook] Update: Intro to Guide Building Team (PyCon) Date: Sun, 02 Apr 2017 18:29:59 -0400 Hi all, Thanks for the intro and the templates! I've gotten started on a few parts of the guide this weekend. Here's what I've done so far: - Update links, graphics, names, etc. to reflect PyCon 2017 instead of 2016. - Set up sidebar menu sections and icons. - Deleted old speakers, sponsors, etc. - Got a good chunk of automation in place based on the templates Gulnaar provided. I've uploaded *all the **speakers and sponsors*, and can easily regenerate the entire list as it changes. Here's what I'll be doing next: - Getting the *schedule* import automated as well. Not expecting much difficulty, based on the previously completed work. - Getting *links/connections* automated (e.g. speakers to their talks). This is new/different work but it shouldn't be hard. - Importing *sponsor logos*. This is a little trickier because the exported data doesn't link the files to their sponsors, but I'm hopeful that some simple heuristics for matching by name should make this automatable as well, meaning the entire sponsor list can be deleted and rebuilt as needed without manual intervention. - Getting "special pages" imported, such as the Code of Conduct. This is very little work, just have to check the code from last year still works. *Ewa*, what I need from you: - Are we in the same section of the venue as last year, and can we therefore use the same venue map? If not, we'll need a new one. - Has the YouTube channel for video uploads been set up? We'll want to link to that instead of the 2016 version. - What is the plan for Open Spaces? Blank data for them seems to be showing up in the export, suggesting it'll be possible to register and schedule them... but they're all empty for now. - Similarly for Startup Row. Have the selected startups been announced? I don't know where to get the list from. - All the GitHub issue links I sent you earlier are still valid for this year. However, like last year, they're not *critical*, just nice to have extras, like showing speaker photos. And finally, some parts I'm unsure about and which might require manual work: - Special events, such as the charity run. These aren't currently showing up in the schedule, but there are few enough that they can be updated by hand. The only risk is that if we do that, we have to be very careful when updating the rest of the schedule automatically so as to not overwrite them! - Plenary sessions. These should be treated as regular events in the schedule, but they're not in the data export. - Likewise keynote speakers. Might just have to manually add them as speakers. - Any other extra guide entries, like last year's car service discount coupon. More info to come, likely next weekend! Cheers, Felix ---------------------------------------------- Gulnaar Kaur, Mar 31, 12:57 PM EDT Eva, Thanks for chatting this morning! I'm excited to get started on your 2017 guide, and it sounds like we have a great existing foundation to work from. Just to remind ourself, we're aiming to launch the guide by Monday May 8, with the event starting on May 17th. I've created your 2017 guide here - https://builder.guidebook.com/#/guides/93657/ . I've invited all previous collaborators to have access to this guide as well. As content becomes available, I'm happy to work with Felix on uploading/updating the content. For reference, a Schedule template and a Custom List template are attached to this email. Please let me know if any questions come up any time. Thanks so much! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ Attachment(s): Guidebook_CL_Template.xls - https://support.guidebook.com/attachments/token/XMmmgDik9n6ZAQzXsZtAGVpsb/?n... Guidebook_Schedule_Template.xls - https://support.guidebook.com/attachments/token/7qTNUTqjZgVN5qrIlfQn8MO0Z/?n... ---------------------------------------------- Ewa Jodlowska, Mar 28, 6:31 PM EDT Great - talk to you then! Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, Mar 28, 6:28 PM EDT Ewa, OK Great! Let's aim for **Friday 03/31** at **11:30am Central** / 12:30pm Eastern / 9:30am Pacific. I'll have my conference line open at **(650) 319-7234, code 217#.** I'll also share my screen at join.me/guidebook-csa so we can look at Builder together as needed. We look forward to speaking with you then! Thanks, Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Ewa Jodlowska, Mar 28, 6:15 PM EDT Thanks for the breakdown, Gulnaar! In that case, just me on the call from our side. I will send a recap to the rest of the PyCon team after our call. I am available Friday from 8am to 4pm CT. Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, Mar 28, 4:08 PM EDT Ewa, Here's an agenda for the call: 1. Introductions 2. Content Overview (what to include in the guide; how we should expect to receive content) 3. Project Timeline (when to receive content; when to launch the guide) 4. Questions I hope this helps! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Ewa Jodlowska, Mar 28, 4:01 PM EDT Hi, There are a couple of us that will be working on the guide. Is the phone call just for general functionality of the Guidebook app? If so, I can just take the call and send minutes to Felix. If it is more specific & detailed call agenda, I would like Felix on the call as well. Let me know and from there we can work on setting up a day/time. Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, Mar 28, 3:08 PM EDT Ewa, My name is Gulnaar, and I look forward to working with you! I have cc-ed my colleague Matt as he will be assisting us with guide-building. With your event coming in just a couple of months, we're excited to get started. Are you available for a phone call Friday of this week or sometime next week? Let us know some dates/times that might work for you. Thanks! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Katie Herrgesell, Mar 27, 12:29 PM EDT Hi Ewa, I would like to introduce you to our awesome guide building team! They are the experts that will handle the data entry for you, and will work to create an easy to use guide on the Guidebook platform. I have shared your event information with the customer success team, and someone will be contacting you within one business day to get started on your guide (Team - please note the PST timezone). Good luck! Best, Katie -- Katie Herrgesell Sr. Corporate Account Manager Office: 650.319.7233 ext 126 Mobile: 216.570.0531 www.guidebook.com -------------------------------- This email is a service from Guidebook. [J9GZEQ-9E49]

##- Please type your reply above this line -## You are registered as a CC on this help desk request (support.guidebook.com/hc/requests/41409). Reply to this email to add a comment to the request. Other ccs: Sean Coonce, Pycon-mobile-guide, Matthew Voelker, Katie Herrgesell, Felix Crux ---------------------------------------------- Gulnaar Kaur, May 15, 10:31 AM EDT Ewa, It sounds like no news is good news. Thanks so much! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Ewa Jodlowska, May 15, 10:15 AM EDT Thanks, Gulnaar. A few people have downloaded it. We haven't heard of any issues yet but if anything comes up we will let you know. We hope you had a great time off! Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, May 15, 9:15 AM EDT Hi Team, Just checking in! I saw your guide was published last Tuesday, and your event will be underway this week! I'm back in the office; we're happy to help with anything as needed. Thanks, Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Gulnaar Kaur, May 5, 2:29 PM EDT Ewa, Awesome - I'm glad to hear it. Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Ewa Jodlowska, May 5, 2:27 PM EDT It is working great - thank you! Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, May 5, 1:07 PM EDT Ewa, Just checking in - Are you still seeing any residual Builder hiccups? It should be smoother sailing now. Thanks, Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Gulnaar Kaur, May 5, 11:33 AM EDT Hi Ewa, We just noticed this 2 minutes ago - Our developers are on it; we should be back up shortly. Sorry for the trouble! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Ewa Jodlowska, May 5, 11:31 AM EDT Hi Guidebook team - I was in the the Builder working on our app and now get the below error. 502 Bad Gateway ------------------------------- nginx/1.4.6 (Ubuntu) Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Ewa Jodlowska, May 3, 4:25 PM EDT Thank you, Gulnaar. We hope you enjoy your time off! Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, May 3, 4:06 PM EDT Hi Team, I hope you're having a great week! Just to let you know, I will be out of the office next week (May 8-12). Per my notes, we were planning to launch the PyCon guide on Monday the 8th. If you have any questions or need anything any time, Matt Voelker remains cc-ed on this email thread. He will be more than happy to help out. Thanks so much! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Gulnaar Kaur, Apr 25, 11:26 PM EDT Felix - OK Great! If you need any help or have any questions about features, we're here. Thanks, Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Felix Crux, Apr 25, 9:01 PM EDT Thanks for checking in -- things are good so far! ---------------------------------------------- Gulnaar Kaur, Apr 24, 3:58 PM EDT Felix, I hope you're having a great Monday! Just checking in with you - may I help with anything? Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Gulnaar Kaur, Apr 10, 12:03 PM EDT Hi Felix, Great question! The Schedule Track cell on each row allows for multiple tracks, so one session can have many different schedule track designations. Just add each schedule track there, separated by a semicolon. Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Felix Crux, Apr 8, 12:46 PM EDT Hi Gulnar, I do have a question about how to import schedule data from a file. The template CSV shows a column for "Schedule Track" but it looks like it's just for one track. In the web interface I'm able to add a schedule item to multiple tracks. What's the format to use in a CSV file to link a row to multiple tracks? Thanks! ---------------------------------------------- Gulnaar Kaur, Apr 3, 9:30 AM EDT Felix, Thanks for this update! Please let me know if there is any data entry or any other task I can help with. Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Felix Crux, Apr 2, 6:32 PM EDT Sorry, forgot to include the Guidebook Zendesk email in my previous reply! See below :) ----- Original message ----- From: Felix Crux To: pycon-mobile-guide@python.org Subject: Re: [Pycon-mobile-guide] [Guidebook] Update: Intro to Guide Building Team (PyCon) Date: Sun, 02 Apr 2017 18:29:59 -0400 Hi all, Thanks for the intro and the templates! I've gotten started on a few parts of the guide this weekend. Here's what I've done so far: - Update links, graphics, names, etc. to reflect PyCon 2017 instead of 2016. - Set up sidebar menu sections and icons. - Deleted old speakers, sponsors, etc. - Got a good chunk of automation in place based on the templates Gulnaar provided. I've uploaded *all the **speakers and sponsors*, and can easily regenerate the entire list as it changes. Here's what I'll be doing next: - Getting the *schedule* import automated as well. Not expecting much difficulty, based on the previously completed work. - Getting *links/connections* automated (e.g. speakers to their talks). This is new/different work but it shouldn't be hard. - Importing *sponsor logos*. This is a little trickier because the exported data doesn't link the files to their sponsors, but I'm hopeful that some simple heuristics for matching by name should make this automatable as well, meaning the entire sponsor list can be deleted and rebuilt as needed without manual intervention. - Getting "special pages" imported, such as the Code of Conduct. This is very little work, just have to check the code from last year still works. *Ewa*, what I need from you: - Are we in the same section of the venue as last year, and can we therefore use the same venue map? If not, we'll need a new one. - Has the YouTube channel for video uploads been set up? We'll want to link to that instead of the 2016 version. - What is the plan for Open Spaces? Blank data for them seems to be showing up in the export, suggesting it'll be possible to register and schedule them... but they're all empty for now. - Similarly for Startup Row. Have the selected startups been announced? I don't know where to get the list from. - All the GitHub issue links I sent you earlier are still valid for this year. However, like last year, they're not *critical*, just nice to have extras, like showing speaker photos. And finally, some parts I'm unsure about and which might require manual work: - Special events, such as the charity run. These aren't currently showing up in the schedule, but there are few enough that they can be updated by hand. The only risk is that if we do that, we have to be very careful when updating the rest of the schedule automatically so as to not overwrite them! - Plenary sessions. These should be treated as regular events in the schedule, but they're not in the data export. - Likewise keynote speakers. Might just have to manually add them as speakers. - Any other extra guide entries, like last year's car service discount coupon. More info to come, likely next weekend! Cheers, Felix ---------------------------------------------- Gulnaar Kaur, Mar 31, 12:57 PM EDT Eva, Thanks for chatting this morning! I'm excited to get started on your 2017 guide, and it sounds like we have a great existing foundation to work from. Just to remind ourself, we're aiming to launch the guide by Monday May 8, with the event starting on May 17th. I've created your 2017 guide here - https://builder.guidebook.com/#/guides/93657/ . I've invited all previous collaborators to have access to this guide as well. As content becomes available, I'm happy to work with Felix on uploading/updating the content. For reference, a Schedule template and a Custom List template are attached to this email. Please let me know if any questions come up any time. Thanks so much! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ Attachment(s): Guidebook_CL_Template.xls - https://support.guidebook.com/attachments/token/XMmmgDik9n6ZAQzXsZtAGVpsb/?n... Guidebook_Schedule_Template.xls - https://support.guidebook.com/attachments/token/7qTNUTqjZgVN5qrIlfQn8MO0Z/?n... ---------------------------------------------- Ewa Jodlowska, Mar 28, 6:31 PM EDT Great - talk to you then! Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, Mar 28, 6:28 PM EDT Ewa, OK Great! Let's aim for **Friday 03/31** at **11:30am Central** / 12:30pm Eastern / 9:30am Pacific. I'll have my conference line open at **(650) 319-7234, code 217#.** I'll also share my screen at join.me/guidebook-csa so we can look at Builder together as needed. We look forward to speaking with you then! Thanks, Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Ewa Jodlowska, Mar 28, 6:15 PM EDT Thanks for the breakdown, Gulnaar! In that case, just me on the call from our side. I will send a recap to the rest of the PyCon team after our call. I am available Friday from 8am to 4pm CT. Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, Mar 28, 4:08 PM EDT Ewa, Here's an agenda for the call: 1. Introductions 2. Content Overview (what to include in the guide; how we should expect to receive content) 3. Project Timeline (when to receive content; when to launch the guide) 4. Questions I hope this helps! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Ewa Jodlowska, Mar 28, 4:01 PM EDT Hi, There are a couple of us that will be working on the guide. Is the phone call just for general functionality of the Guidebook app? If so, I can just take the call and send minutes to Felix. If it is more specific & detailed call agenda, I would like Felix on the call as well. Let me know and from there we can work on setting up a day/time. Best regards, Ewa Director of Operations Python Software Foundation Cell: 415-319-5237 ---------------------------------------------- Gulnaar Kaur, Mar 28, 3:08 PM EDT Ewa, My name is Gulnaar, and I look forward to working with you! I have cc-ed my colleague Matt as he will be assisting us with guide-building. With your event coming in just a couple of months, we're excited to get started. Are you available for a phone call Friday of this week or sometime next week? Let us know some dates/times that might work for you. Thanks! Gulnaar Kaur Sr. Customer Success Associate Guidebook, Inc. - Raleigh, NC _2017 Stevie Winner for Sales & Customer Service_ ---------------------------------------------- Katie Herrgesell, Mar 27, 12:29 PM EDT Hi Ewa, I would like to introduce you to our awesome guide building team! They are the experts that will handle the data entry for you, and will work to create an easy to use guide on the Guidebook platform. I have shared your event information with the customer success team, and someone will be contacting you within one business day to get started on your guide (Team - please note the PST timezone). Good luck! Best, Katie -- Katie Herrgesell Sr. Corporate Account Manager Office: 650.319.7233 ext 126 Mobile: 216.570.0531 www.guidebook.com -------------------------------- This email is a service from Guidebook. [J9GZEQ-9E49]