You can forget this request for help. PCWorld had an older version of your program on its website. I went to your website and got the newer release and it works great. sorry for taking up your time! andrea -----Original Message----- From: Cornerstone Baptist Church [mailto:cbchurch@erols.com] Sent: Tuesday, September 19, 2006 9:07 AM To: spambayes@python.org Subject: spambayes won't install I had to reinstall SpamBayes today and it won't work. (last week I had to reset my computer to the original factory settings and as a result had to reload all my programs on my computer) Previously, SpamBayes worked beautifully. I run Outlook 2000. Today I reinstalled SpamBayes and when it gets to the end of the installation process, I get a error sound from my computer, like it wasn't able to finish installing. But it doesn't give me any sort of error message. It just closes out. So, I opened Outlook hoping to get the SpamBayes wizard, but nothing happens. I read your troublshooting guide and your online list of bugs that were fixed and didn't see anything that would help me (but it is early in the day, and I might be missing something!). My log file is empty (attached) Thanks for your time, andrea