Vic> I got a message from Outlook that I needed to disable SpamBayes and Vic> then reinstall it. I disabled it, deleted it, uninstalled it—I’m Vic> pretty sure I got that part correct. Vic> I’ve downloaded it again and tried to reinstall it, but it will not Vic> work. Vic> I've tried several things to overcome whatever obstacle it is that Vic> I have hit and I have reached a point of total disconnect between Vic> what I understand and what is happening. If someone would be Vic> willing to talk me through this, I will provide a toll-free phone Vic> number. Vic, Sorry, we are all volunteers here. It's unlikely that a toll-free number will help. Can you give some parameters for your setup? What version of Windows and Outlook are you using? What version of SpamBayes are you trying to install? Do you get any possibly useful messages from the Outlook plugin? Can you find the log file? Please take a look at the troubleshooting guide for the Outlook plugin: http://spambayes.svn.sourceforge.net/viewvc/spambayes/trunk/spambayes/Outloo... and see if that helps move you forward. If nothing else, it contains directions to help you locate the log file. If you can find and post that it might have some useful clues. -- Skip Montanaro - skip@pobox.com - http://www.smontanaro.net/