- used spambayes (1.0.2?) and worked fine - upgraded to office (outlook inclusive) from 2002 to 2003 - spambayes pulldown menu in outlook now 'locked' ie non-responsive - tried uninstall and reinstall with 1.0.4 = no help - cannot manually remove spambayes pulldown from outlook (can 'hide' but it is still outlook) >> when use pull down at end of spambayes 2 option tabs to 'add or remove buttons' and hit customize (in an attempt to uncheck spambayes) I get the dreaded Microsoft "Houston we have a problem" and it shuts down outlook i.e. I cannot get far enough before outlook shuts down to de-select spambayes. Any attempt to workaround using Tools > Customize in Outlook produces the same result = as soon as you choose Customize outlook error message and shutdown - Have completely uninstalled Office 2003 (std edition) and reinstalled and spambayes pulldown still there and inoperable - Have tried deleting DAT ( +/- program files > user > spambayes > bin > outlook addin.dll) and deleted addin.dll from something I saw in spambayes narrative = no help - I do run AVG antivirus in Outlook Any ideas would be greatly appreciated >> really like you product (particularly the free part). thanks _________________________________ Adams Street Advisors Drew F. Spring 4514 Travis Street . Suite 326 Dallas, TX 75205 214.269.1629 office . 214.668.2830 cell