Hi again Tony: Since my first email 10 minutes ago, I tried two more things. One game me an interesting result. 1) If I don't have any mail message highlighted and I click on "Delete As Spam", I get the normal error message ("No filterable mail selected" or something like that) before Outlook shuts down. 2) I changed the DEP settings again ("Turn on DEP for all programs and services except..." and listed Outlook.exe as my only exception). After making the change and rebooting, I uninstalled SpamBayes and then reinstalled it. Same shutdown result. Interesting result when I uninstalled SpamBayes: the toolbar was still there on the list of possible toolbars and when I clicked on it, I still got the shutdown (this is with SpamBayes UNinstalled! I reinstalled SpamBayes and then disabled the COM Add-in for SpamBayes. The toolbar disappeared. Then I uninstalled again and reinstalled. The toolbar appears when it should now, but the shutdown is continuing. Just thought I'd add some more curiosities to see if we can get this thing fixed! Thank you. Danny Burk ----- Original Message ----- From: "Danny Burk" <dburkdburk@hotmail.com> To: "Tony Meyer" <tameyer@ihug.co.nz> Cc: <spambayes@python.org> Sent: Saturday, January 14, 2006 9:21 AM Subject: Re: [Spambayes] Outlook 2003 Toolbar problem

Hi Tony:

I wondered whether you had any suggetions on what further steps I can take to get this wonderful product working again. To recap:

I'm using: XP Professional SP2 Office 2003 SP2 SpamBayes 1.0.4

Outlook 2002 and SpamBayes were working wonderfully together.

This problem seems to have been around from the very start of when I loaded Outlook 2003 (about 1 month ago). SpamBayes is still sorting messages (pretty accurately) in Outlook 2003, but when I click on anything in the SpamBayes toolbar, Outlook ends with a nice message asking me if I want to send a report to Microsoft. When Outlook reloads, if I had clicked on "Delete as Spam" or "Remove from Spam", whatever I clicked on worked for the highlighted messages (they were in fact reclassified). When I try to get into the SpamBayes menu (to retrain, for example), as soon as I click on "SpamBayes" on the toolbar, Outlook shuts down.

I have uninstalled SpamBayes. I ran Detect and Repair on Outlook. I reinstalled SpamBayes. No change in the symptoms.

I also changed the setting in DEP to "Turn on DEP for all programs and services except..." and then listed Outlook.exe as my only exception. After I rebooted, same result with Outlook and SpamBayes.

Is there any additional information I can give you or anything else I should try?

Thank you!

Danny Burk ----- Original Message ----- From: "Tony Meyer" <tameyer@ihug.co.nz> To: "Danny Burk" <dburkdburk@hotmail.com> Cc: <spambayes@python.org> Sent: Saturday, January 07, 2006 9:23 PM Subject: Re: [Spambayes] Outlook 2003 Toolbar problem

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Anytime I click on anything on the toolbar including the option to configure Spambayes, Outlook shuts down.

Have you tried the suggestions in the Troubleshooting Guide?

Yes I have. I've uninstalled, reinstalled, disabled and reinabled in Outlook. I've turned DEP on for all programs and put Outlook in as not being included.

Did you try the toolbar specific suggestions, such as deleting outcmd.dat? What about doing a "Detect and Repair" on Outlook?

=Tony.Meyer

-- Please always include the list (spambayes at python.org) in your replies (reply-all), and please don't send me personal mail about SpamBayes. http://www.massey.ac.nz/~tameyer/writing/reply_all.html explains this.