Mr. Tony - thanks for your help. I followed all of your direction below, and the problem persists. I have included all 4 log files below, and log 2 shows where I classified a phishing msg as Spam by clicking on the SpamBayes toolbar button. It performed the operation, but also shut down Outlook as described before. When I opened Outlook, the msg was correctly put in the Spam folder. Also if I try to use the down arrow in the SpamBayes toolbar to change the configuration it closed Outlook. There are no error messages during any of these operations. I ran a 'detect and repair' on Outlook prior to all of the activity below, just in case there was something lurking there, but it didn't seem to make a difference. Here are the log files if that helps. They are beyond my technical skills, but I am game to try something else if you have any other ideas. (Yes, I'd love to stop using Outlook, but that's the standard in my organization, and switching is not an option, nor is going to an earlier version) SpamBayes4-Log Unregistered: SpamBayes.OutlookAddin SpamBayes3-Log Registered: SpamBayes.OutlookAddin Registration complete. SpamBayes2-Log Warning: option experimental_ham_spam_imbalance_adjustment in section Classifier is deprecated Loaded bayes database from 'C:\Documents and Settings\ljw674t\Application Data\SpamBayes\default_bayes_database.db' Loaded message database from 'C:\Documents and Settings\ljw674t\Application Data\SpamBayes\default_message_database.db' Bayes database initialized with 577 spam and 215 good messages SpamBayes Outlook Addin Binary Version 1.0.1 (November 2004) starting (with engine SpamBayes Engine Version 0.3 (January 2004)) on Windows 5.1.2600 (Service Pack 2) using Python 2.3.4 (#53, May 25 2004, 21:17:02) [MSC v.1200 32 bit (Intel)] SpamBayes: Watching (for filtering) in 'Mailbox - Wright, Lyle J/IPM_SUBTREE/Inbox' SpamBayes: Watching (for filtering) in 'Lyle's PC/Inbox' SpamBayes: Watching (for incremental training) in 'Mailbox - Wright, Lyle J/IPM_SUBTREE/Spam' Processing missed spam in folder 'Inbox' by starting a timer Processing missed spam in folder 'Inbox' by starting a timer Creating new SpamBayes toolbar to host our buttons Message 'Springfield Staff Mtg' in 'Mailbox - Wright, Lyle J/IPM_SUBTREE/Inbox' had a Spam classification of 'No' Moving and spam training message 'Official information for all Washington Mutual clients' - Training on message 'Official information for all Washington Mutual clients' in 'Mailbox - Wright, Lyle J/IPM_SUBTREE/Possible Spam - trained as spam SpamBayes1-Log Warning: option experimental_ham_spam_imbalance_adjustment in section Classifier is deprecated Loaded bayes database from 'C:\Documents and Settings\ljw674t\Application Data\SpamBayes\default_bayes_database.db' Loaded message database from 'C:\Documents and Settings\ljw674t\Application Data\SpamBayes\default_message_database.db' Bayes database initialized with 578 spam and 215 good messages SpamBayes Outlook Addin Binary Version 1.0.1 (November 2004) starting (with engine SpamBayes Engine Version 0.3 (January 2004)) on Windows 5.1.2600 (Service Pack 2) using Python 2.3.4 (#53, May 25 2004, 21:17:02) [MSC v.1200 32 bit (Intel)] SpamBayes: Watching (for filtering) in 'Mailbox - Wright, Lyle J/IPM_SUBTREE/Inbox' SpamBayes: Watching (for filtering) in 'Lyle's PC/Inbox' SpamBayes: Watching (for incremental training) in 'Mailbox - Wright, Lyle J/IPM_SUBTREE/Spam' Processing missed spam in folder 'Inbox' by starting a timer Processing missed spam in folder 'Inbox' by starting a timer Thanks - Lyle -----Original Message----- From: Tony Meyer [mailto:tameyer@ihug.co.nz] Sent: Monday, November 22, 2004 9:22 PM To: Wright, Lyle J; spambayes@python.org Subject: RE: [Spambayes] It all started with SP2

I've been using it successfully for over a year and once Microsoft SP2 was installed it quit working.

Was it definitely immediately after SP2 was installed, and not just at a similar time?

Now, SpamBayes loads correctly, assigns Spam values correctly, puts messages in the "Spam" and "Possible Spam" folders correctly, but if I try to access any functions, it performs the function but then it also shuts down Outlook.

When does the shutdown occur? After the action, or before? If you click the drop-down list, does it appear, and the shutdown occur when you select an item, or not appear? When Outlook shuts down, does it give any sort of error message? Is there any message from Outlook when you open it again?

In the log file below, I recovered a message from 'Possible Spam' folder, and it performed the function, but then shut down Outlook. * the version of Windows you are using-Window XP Version 2002-SP2 * the version of SpamBayes - Version 1.0 * any log files. - see below [...]

The problem with this (and with 956834, which is probably caused by the same thing) is that there's no indication of an error occurring at all, which makes it very difficult to try and figure out what's causing it. Is Outlook completely up-to-date? Have you tried running scanpst over any pst files? (Unlikely to be related, but can't hurt to be sure). Do you have any other Outlook plug-ins? Any other Outlook troubles before this? I might try building a test version of the plug-in that uses a temporary toolbar (we did this once, a long time back) rather than a permanent one, and see if that has any effect. Would you be willing to download an installer for that test version and give that a go? (It wouldn't be any different in any other way and you could just reinstall the regular one if it didn't have any effect). =Tony.Meyer -- Please always include the list (spambayes@python.org) in your replies (reply-all), and please don't send me personal mail about SpamBayes. http://www.massey.ac.nz/~tameyer/writing/reply_all.html explains this.