[Twisted-Python] Filing Bugs
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I'd like to file a bug, but the site requires a login. I'm sure I've registered before, but don't remember my username or password. Neither the "login" link or "Register" link has any information about how to reset a password. Nor is it present on the home page, or in the FAQ. ...although the Register link does state that: "Entering an email address will enable you to reset your password if you ever forget it." (I'm pretty sure I did enter an email address when I registered ages ago) I assume there's something obvious that I'm missing, but it's flying below my visual radar, because I've tried looking everywhere on the site. I give up...can someone point me to the page/link where I can reset my password (to http://twistedmatrix.com - not the mailing list - resetting my password on the mailing list is obvious and straightforward). Thanks, Gerrat
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
I assume there’s something obvious that I’m missing, but it’s flying below my visual radar, because I’ve tried looking everywhere on the site.
I had exactly this problem last night. I googled "twisted password reset" and found this page http://twistedmatrix.com/trac/reset_password I got it to send me a reset password, but that password didn't work (as explained in my mailing list post I sent last night).
![](https://secure.gravatar.com/avatar/d4931f32b2fb69d4d6067106e0f83535.jpg?s=120&d=mm&r=g)
So, since I couldn't remember my username from before, I decided to just register for a new account. During registration, it informed me: "Warning: Another account or group already exists, who's name differs from <my name> only by case or is identical" So I was likely just trying to re-use the same username... It then took a few tries to guess at the right case for the previous username I had used. ...and so finally, I hit upon the right case, and it sent me an email with a new password *Which (as you've mentioned) doesn't work.* I've filed a website bug about the whole issue (should probably be 3 separate bugs, but I really don't have the patience): https://bugs.launchpad.net/twisted-website/+bug/1257934
![](https://secure.gravatar.com/avatar/d7875f8cfd8ba9262bfff2bf6f6f9b35.jpg?s=120&d=mm&r=g)
I'm travelling for work this week, but if no one fixes it by the time I'm back I'll see what I can figure out. Trac is terrible :(
![](https://secure.gravatar.com/avatar/d4931f32b2fb69d4d6067106e0f83535.jpg?s=120&d=mm&r=g)
Sounds right...I got the email around 2013-12-04 16:02:11 EST It contained my username and a password. The username/password sent in the email doesn't work. [Daniel Sank mentioned this same thing - maybe we weren't explicit enough] I just tried logging into trac again (with emailed user/pass). It still doesn't work.
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
This is an update because glyph asked about this issue in another thread but I want to put the information where it belongs: 1. Try to log in. Does not accept credentials (login box simply reappears with username and password fields blank). 2. Cannot find a password reset option. Scratch head. 3. Google "twisted password reset". Find this page: http://twistedmatrix.com/trac/reset_password. 4. Ask for password reset. Receive email. 5. Try new password, goto 1.
![](https://secure.gravatar.com/avatar/d7875f8cfd8ba9262bfff2bf6f6f9b35.jpg?s=120&d=mm&r=g)
On 12/09/2013 12:43 PM, Daniel Sank wrote:
I am unable to reproduce (in Chrome, using HTTPS rather than HTTP). I am able to sign in with newly created user... but resetting the password doesn't work, it gives me a "The email and username must match a known account." message which is quite bogus. I see nothing different between the new account I created, the danielsank account and my real account when using the Admin UI. A second account created with Firefox did show the failure to login, but browser may be unrelated. This is still pretty bad, since password resets don't work, but I can't actually get them to be emailed. I hate Trac so very much. I suspect some issue with cookies, since I've created multiple logins but it keeps trying to log me in as a different one. Might be browser auth history though, hard to tell. Can you try deleting all cookies for twistedmatrix.com and then try the reset again, or perhaps login with last reset password you got?
![](https://secure.gravatar.com/avatar/d7875f8cfd8ba9262bfff2bf6f6f9b35.jpg?s=120&d=mm&r=g)
Sigh. I'll see if there's some relevant bug fixes in the newer version of the auth trac plugin I believe we're using.
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
I really want to work on the perspective broker documentation as it is fresh in my mind. I still can't log into the website. Has there been any news in this area?
![](https://secure.gravatar.com/avatar/e1554622707bedd9202884900430b838.jpg?s=120&d=mm&r=g)
On Jan 4, 2014, at 9:12 PM, Daniel Sank <sank.daniel@gmail.com> wrote:
I really want to work on the perspective broker documentation as it is fresh in my mind. I still can't log into the website. Has there been any news in this area?
I guess I can try to re-set your password manually. Are you on IRC? I'd like to do it in real time. -glyph
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
I have a windows computer and an Ubuntu computer that I use as a file server. I'm reading about IRC now. How are we supposed to find each other?
![](https://secure.gravatar.com/avatar/e1554622707bedd9202884900430b838.jpg?s=120&d=mm&r=g)
On Jan 5, 2014, at 10:52 AM, Daniel Sank <sank.daniel@gmail.com> wrote:
I have a windows computer and an Ubuntu computer that I use as a file server. I'm reading about IRC now. How are we supposed to find each other?
If you're on Windows, mIRC is probably your best bet: http://www.mirc.com I'm on chat.freenode.net as "glyph". Drop me a message :). -glyph
![](https://secure.gravatar.com/avatar/174e7b0ff60963f821d0b9a4f1a3ef52.jpg?s=120&d=mm&r=g)
On 5 Jan 2014, at 19:52, Daniel Sank wrote:
You could try Freenode’s web chat: https://webchat.freenode.net so you don’t have to extra install software.
![](https://secure.gravatar.com/avatar/fcdfff68a2c9b2d1d199e4626998c791.jpg?s=120&d=mm&r=g)
I use Pidgin on Windows: http://pidgin.im/ the webchat site that Hynek suggested also works well. On Sun, Jan 5, 2014 at 12:52 PM, Daniel Sank <sank.daniel@gmail.com> wrote:
-- -- Kevin Horn
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
This has been resolved. Thanks to whoever it was (I didn't recognize your IRC username) who reset my password, as that did the trick. For the record I had tried using the password reset on the website and it didn't seem to work. Others recently had similar problems.
![](https://secure.gravatar.com/avatar/eb14ff08e2e970fb4e0b732a177e04fa.jpg?s=120&d=mm&r=g)
On Sun, Jan 5, 2014, at 10:52 AM, Daniel Sank wrote: I have a windows computer and an Ubuntu computer that I use as a file server. I'm reading about IRC now. How are we supposed to find each other? The channels relevant to Twisted development are listed on [1]http://twistedmatrix.com/trac/wiki/TwistedCommunity That's not really relevant if you're only looking to get a new password from Glyph, because you'll want to do that over private message instead of sharing your new password with the channel :), but it might be otherwise useful. References 1. http://twistedmatrix.com/trac/wiki/TwistedCommunity
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
I assume there’s something obvious that I’m missing, but it’s flying below my visual radar, because I’ve tried looking everywhere on the site.
I had exactly this problem last night. I googled "twisted password reset" and found this page http://twistedmatrix.com/trac/reset_password I got it to send me a reset password, but that password didn't work (as explained in my mailing list post I sent last night).
![](https://secure.gravatar.com/avatar/d4931f32b2fb69d4d6067106e0f83535.jpg?s=120&d=mm&r=g)
So, since I couldn't remember my username from before, I decided to just register for a new account. During registration, it informed me: "Warning: Another account or group already exists, who's name differs from <my name> only by case or is identical" So I was likely just trying to re-use the same username... It then took a few tries to guess at the right case for the previous username I had used. ...and so finally, I hit upon the right case, and it sent me an email with a new password *Which (as you've mentioned) doesn't work.* I've filed a website bug about the whole issue (should probably be 3 separate bugs, but I really don't have the patience): https://bugs.launchpad.net/twisted-website/+bug/1257934
![](https://secure.gravatar.com/avatar/d7875f8cfd8ba9262bfff2bf6f6f9b35.jpg?s=120&d=mm&r=g)
I'm travelling for work this week, but if no one fixes it by the time I'm back I'll see what I can figure out. Trac is terrible :(
![](https://secure.gravatar.com/avatar/d4931f32b2fb69d4d6067106e0f83535.jpg?s=120&d=mm&r=g)
Sounds right...I got the email around 2013-12-04 16:02:11 EST It contained my username and a password. The username/password sent in the email doesn't work. [Daniel Sank mentioned this same thing - maybe we weren't explicit enough] I just tried logging into trac again (with emailed user/pass). It still doesn't work.
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
This is an update because glyph asked about this issue in another thread but I want to put the information where it belongs: 1. Try to log in. Does not accept credentials (login box simply reappears with username and password fields blank). 2. Cannot find a password reset option. Scratch head. 3. Google "twisted password reset". Find this page: http://twistedmatrix.com/trac/reset_password. 4. Ask for password reset. Receive email. 5. Try new password, goto 1.
![](https://secure.gravatar.com/avatar/d7875f8cfd8ba9262bfff2bf6f6f9b35.jpg?s=120&d=mm&r=g)
On 12/09/2013 12:43 PM, Daniel Sank wrote:
I am unable to reproduce (in Chrome, using HTTPS rather than HTTP). I am able to sign in with newly created user... but resetting the password doesn't work, it gives me a "The email and username must match a known account." message which is quite bogus. I see nothing different between the new account I created, the danielsank account and my real account when using the Admin UI. A second account created with Firefox did show the failure to login, but browser may be unrelated. This is still pretty bad, since password resets don't work, but I can't actually get them to be emailed. I hate Trac so very much. I suspect some issue with cookies, since I've created multiple logins but it keeps trying to log me in as a different one. Might be browser auth history though, hard to tell. Can you try deleting all cookies for twistedmatrix.com and then try the reset again, or perhaps login with last reset password you got?
![](https://secure.gravatar.com/avatar/d7875f8cfd8ba9262bfff2bf6f6f9b35.jpg?s=120&d=mm&r=g)
Sigh. I'll see if there's some relevant bug fixes in the newer version of the auth trac plugin I believe we're using.
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
I really want to work on the perspective broker documentation as it is fresh in my mind. I still can't log into the website. Has there been any news in this area?
![](https://secure.gravatar.com/avatar/e1554622707bedd9202884900430b838.jpg?s=120&d=mm&r=g)
On Jan 4, 2014, at 9:12 PM, Daniel Sank <sank.daniel@gmail.com> wrote:
I really want to work on the perspective broker documentation as it is fresh in my mind. I still can't log into the website. Has there been any news in this area?
I guess I can try to re-set your password manually. Are you on IRC? I'd like to do it in real time. -glyph
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
I have a windows computer and an Ubuntu computer that I use as a file server. I'm reading about IRC now. How are we supposed to find each other?
![](https://secure.gravatar.com/avatar/e1554622707bedd9202884900430b838.jpg?s=120&d=mm&r=g)
On Jan 5, 2014, at 10:52 AM, Daniel Sank <sank.daniel@gmail.com> wrote:
I have a windows computer and an Ubuntu computer that I use as a file server. I'm reading about IRC now. How are we supposed to find each other?
If you're on Windows, mIRC is probably your best bet: http://www.mirc.com I'm on chat.freenode.net as "glyph". Drop me a message :). -glyph
![](https://secure.gravatar.com/avatar/174e7b0ff60963f821d0b9a4f1a3ef52.jpg?s=120&d=mm&r=g)
On 5 Jan 2014, at 19:52, Daniel Sank wrote:
You could try Freenode’s web chat: https://webchat.freenode.net so you don’t have to extra install software.
![](https://secure.gravatar.com/avatar/fcdfff68a2c9b2d1d199e4626998c791.jpg?s=120&d=mm&r=g)
I use Pidgin on Windows: http://pidgin.im/ the webchat site that Hynek suggested also works well. On Sun, Jan 5, 2014 at 12:52 PM, Daniel Sank <sank.daniel@gmail.com> wrote:
-- -- Kevin Horn
![](https://secure.gravatar.com/avatar/e93e18f71a5821a54c233690506bdbf7.jpg?s=120&d=mm&r=g)
This has been resolved. Thanks to whoever it was (I didn't recognize your IRC username) who reset my password, as that did the trick. For the record I had tried using the password reset on the website and it didn't seem to work. Others recently had similar problems.
![](https://secure.gravatar.com/avatar/eb14ff08e2e970fb4e0b732a177e04fa.jpg?s=120&d=mm&r=g)
On Sun, Jan 5, 2014, at 10:52 AM, Daniel Sank wrote: I have a windows computer and an Ubuntu computer that I use as a file server. I'm reading about IRC now. How are we supposed to find each other? The channels relevant to Twisted development are listed on [1]http://twistedmatrix.com/trac/wiki/TwistedCommunity That's not really relevant if you're only looking to get a new password from Glyph, because you'll want to do that over private message instead of sharing your new password with the channel :), but it might be otherwise useful. References 1. http://twistedmatrix.com/trac/wiki/TwistedCommunity
participants (9)
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Daniel Sank
-
Dustin J. Mitchell
-
Gerrat Rickert
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Glyph
-
Hynek Schlawack
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Itamar Turner-Trauring
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Kevin Horn
-
Kevin Turner
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Tom Prince