[Distutils] Forrester Research: Best Practices for the Service Desk

Citrix GoToAssist Corporate Citrix at ifc14.com
Tue Aug 19 18:05:20 CEST 2008

ZoomInfo Business and Industry Information 

Download the Complimentary Research Report

According to a study conducted by Forrester Research,
only 53 percent of surveyed IT users reported being
satisfied with their help desk support. Areas such
as resolving users’ requests in a timely manner and
successfully resolving an issue on the first call
were identified as key opportunities for improvement.

Download the Forrester research report, “Thirty-One Best
Practices for the Service Desk,” to discover proven
industry best practices, processes and technologies.

Click below to download the Report:

-- Quickly resolve technical problems and save time 
-- Rapidly resolve complex, mission-critical incidents 
-- Handle increasing call volume without increasing budgets 

Click below to download the Forrester best-practices
research report:

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