[EuroPython] No response from EP2015 helpdesk after a month?
Dinu Gherman
gherman at darwin.in-berlin.de
Thu Jun 18 08:10:01 CEST 2015
Sorry, if you've received this a second time, unintendedly... please ignore!
Cheers,
Dinu
--
Sent on the move.
Von unterwegs gesendet.
> Am 17.06.2015 um 22:55 schrieb Dinu Gherman <gherman at darwin.in-berlin.de>:
>
> Dear EP 2015 organizers,
>
> I've filed a refund request now four weeks ago in the EP helpdesk (see below), but still have not received any response via that helpdesk or by direct email. I've deserved only one tweet of explanation telling me to be patient: https://twitter.com/europython/status/601335495206019072
>
> That's what I am, but with all due respect, by all definitions of reasonable responsiveness and artful communication I consider this to be a brilliant example of how better *not* to do it. I feel left completely in the dark, thinking that my refunding request might be handled in maybe another four weeks, or maybe after the conference or for Xmas this year or maybe never. And then I think of others being left in the same dark like this. Not a single official response from the helpdesk within four weeks is what I'd call completely unacceptable!
>
> Regards,
>
> Dinu
>
> Forwarded email:
>
>> Von: EuroPython 2015 Helpdesk <helpdesk at europython.eu>
>> Datum: 17. Mai 2015 20:39:03 MESZ
>> An: gherman at darwin.in-berlin.de
>> Betreff: Unable to attend EP 2015 (Opened) [ep2015-1064]
>>
>> Helpdesk
>>
>> Hello,
>>
>> This is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of Unable to attend EP 2015.
>>
>> You do not have to do anything further at this stage. Your ticket has been assigned a number of [ep2015-1064] and will be responded to shortly.
>>
>> If you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of [ep2015-1064] in the subject. The easiest way to do this is just press "reply" to this message.
>>
>> If you wish to view this ticket online to provide further information, attach files or view recent updates, you can visit http://helpdesk.europython.eu/view/?ticket=ep2015-1064&email=gherman@darwin.in-berlin.de.
>>
>> We will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.
>>
>> Regards,
>>
>> EuroPython 2015 Helpdesk
>> helpdesk at europython.eu
>>
>> This e-mail was sent to you as a user of our support service, in accordance with our privacy policy. Please advise us if you believe you have received this e-mail in error.
>>
>
>
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