[ mailman-Patches-1442025 ] List Specialisation for Support Groups

SourceForge.net noreply at sourceforge.net
Thu Apr 20 08:15:54 CEST 2006

Patches item #1442025, was opened at 2006-03-02 20:32
Message generated for change (Comment added) made by ppsys
You can respond by visiting: 

Please note that this message will contain a full copy of the comment thread,
including the initial issue submission, for this request,
not just the latest update.
Category: mail delivery
Group: Mailman 2.1
Status: Open
Resolution: None
Priority: 5
Submitted By: Richard Barrett (ppsys)
Assigned to: Nobody/Anonymous (nobody)
Summary: List Specialisation for Support Groups

Initial Comment:
This patch modifies Mailman to address the following scenario: 

1. A Mailman list to be used as the means by which a closed set of list 
subcribers (support staff) can provide responses to requests for 
support made by non-subscribers (customers) posting messages to the 

2. Requirement that the incoming posts from customers (both original 
and follow up) and consequential responses from support staff should 
be entirely list-centric:

    a. The customer should see the response to a posting to the list as 
coming from the list, not the support person that responded.
    b. Any subsequent reply by the customer to a message from the list 
should go back to the list.
    c. Replies to customers by support staff should automatically be 
distributed to the the list.
    d. This should all happen by use of the basic features of typical 
MUAs by both support staff and customers; use of the MUA GUI's 
"Reply" button should do all that is necessary.

    e. Using the list in the way described should require no or minimal 
explanation to support staff and absolutely no explanation to 

    f. The e-mail addresses of support staff should remain hidden 
behind the list address.

For more detail of implementation see:



>Comment By: Richard Barrett (ppsys)
Date: 2006-04-20 06:15

Logged In: YES 

Use response-2.1.7-0.1.patch.gz for both MM 2.1.7 and MM 2.1.8


You can respond by visiting: 

More information about the Mailman-coders mailing list