[ mailman-Patches-1442025 ] List Specialisation for Support Groups

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Patches item #1442025, was opened at 2006-03-02 20:32
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Category: mail delivery
Group: Mailman 2.1
Status: Open
Resolution: None
Priority: 5
Submitted By: Richard Barrett (ppsys)
Assigned to: Nobody/Anonymous (nobody)
Summary: List Specialisation for Support Groups

Initial Comment:
This patch modifies Mailman to address the following scenario: 

1. A Mailman list to be used as the means by which a closed set of list 
subcribers (support staff) can provide responses to requests for 
support made by non-subscribers (customers) posting messages to the 
list. 

2. Requirement that the incoming posts from customers (both original 
and follow up) and consequential responses from support staff should 
be entirely list-centric:

    a. The customer should see the response to a posting to the list as 
coming from the list, not the support person that responded.
    
    b. Any subsequent reply by the customer to a message from the list 
should go back to the list.
    
    c. Replies to customers by support staff should automatically be 
distributed to the the list.
    
    d. This should all happen by use of the basic features of typical 
MUAs by both support staff and customers; use of the MUA GUI's 
"Reply" button should do all that is necessary.

    e. Using the list in the way described should require no or minimal 
explanation to support staff and absolutely no explanation to 
customers.

    f. The e-mail addresses of support staff should remain hidden 
behind the list address.

For more detail of implementation see:

http://www.openinfo.co.uk/mm/patches/supportlist/index.html


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