[Bug 651980] [NEW] Friendlier "awaits moderator approval text"

spaetz 651980 at bugs.launchpad.net
Thu Sep 30 14:04:24 CEST 2010

Public bug reported:

Here is the reaction of Kernel Hacker Neil brown, trying to send a mail
to a mailman-member only list. I agree that the standard blurb reads
drier and more unfriendly than it could be and I would love to see
mailman adopt a text similar to what he proposed:

I tried to identify what I really didn't like about the "Your message
awaits moderator approval" email I got and it seems to come down to the
"to a members only list" part. It comes across as saying "we are a
closed community and aren't interested in what others have to say" -
which clearly isn't true, but does seem to be implied by the text.

Had the message been more friendly, e.g.

Thanks for your email with subject: $SUBJECT
As this is your first post to $LISTNAME the message will require approval
by a moderator after which it will, if acceptable, be forwarded to the
list. This normally takes $AVERAGE_WAIT_TIME. Subsequent posts by
you will then be accepted without moderation.

then I would have had nothing to complain about.
I think it is important that newcomers feel welcomed and "members only" doesn't sound welcoming.

** Affects: mailman
     Importance: Undecided
         Status: New

Friendlier "awaits moderator approval text"
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