[Mailman-Developers] Mailman Usability
brad at stop.mail-abuse.org
Thu Mar 3 20:32:58 CET 2005
At 1:38 PM -0500 2005-03-03, Terri Oda wrote:
> The biggest one is the seperate-logins-for-all-lists sort of stuff.
> Many user don't understand (or care) that this reflects our (now
> seemingly flawed) architecture, and telling them "that's just the way it
> was designed" is kinda lame when it's clearly not the way it should work.
That's being addressed in mm3. I'm not sure we can fix this
problem before then.
> I think going through and gathering this data would be *really* helpful
> and could lead to a much better interface. What would be the best way
> to gather this information? Should we set up some pages in the wiki and
> make sure they're well known to users as a place to report this sort of
I think a wiki would be a bad idea. Wikis are complex enough for
those of us who are Internet-savvy. Something like bugzilla (or
other bug/issue-tracking system) would also be too complex. If
you're going to collect data from end-users, you've got to make it
simple enough that your two-year old can do it. Scratch that -- an
AOL user has to be able to do it, and that's far worse.
> Perhaps something with some quick voting-style "this bugs me too" option?
That's much more likely to be able to collect useful information.
> How can we make it easy for people to report usability concerns?
I fear that the problem is that you need a system with very high
usability in order to collect the usability information, but this is
a vicious circle.
Myself, I think I'd be inclined to look towards Internet voting
sites as the model to follow. I can't think of any off the top of my
head, but I recall having used some in the past which seemed pretty
simple -- nothing but radio buttons and the odd multiple-choice
Whatever is done, I think the underlying concept has to be KISS,
and to stick with that.
Brad Knowles, <brad at stop.mail-abuse.org>
"Those who would give up essential Liberty, to purchase a little
temporary Safety, deserve neither Liberty nor Safety."
-- Benjamin Franklin (1706-1790), reply of the Pennsylvania
Assembly to the Governor, November 11, 1755
SAGE member since 1995. See <http://www.sage.org/> for more info.
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