[Mailman-Users] htdig integration patch access problem

Mon Jan 6 20:49:43 CET 2003

In the light of the attached I'm starting to wonder if sourceforge is 
really up to the task. The support response would probably be more familiar 
to users of the commercial operating systems so many of us love to hate.

Of course, if any of you have experienced the problem in downloading the 
htdig integration patch #444884 would like to add your comments to the 
support request, I'm sure that the sourceforge support people will 
appreciate the input confirming their complacency over the issue.

I think that in future I will post any patches I develop on my own web site 
(http://www.openinfo.demon.co.uk/mailman/index.html
) in parallel to posting to sourceforge, given the  potential unreliability 
of their delivery.

>To: noreply at sourceforge.net
>From: "SourceForge.net" <noreply at sourceforge.net>
>Subject: [ alexandria-Support Requests-661494 ] Tracker usage issue
>Date: Mon, 06 Jan 2003 11:03:15 -0800
>
>Support Requests item #661494, was opened at 2003-01-03 03:46
>You can respond by visiting:
>https://sourceforge.net/tracker/?func=detail&atid=200001&aid=661494&group_id=1
>
>Category: SF.net Tracker System
>Group: Second Level Support
>Status: Open
>Priority: 5
>Submitted By: Richard Barrett (ppsys)
> >Assigned to: Ari Gordon-Schlosberg (regs)
>Summary: Tracker usage issue
>
>Initial Comment:
>The following problem occurs when using different
>browsers (IE 5.5, Netscape 7.0, Mozilla) on different
>platforms (Win2k Linux) and have been reported to me by
>other users.
>
>The following URL returns a blank page and should not:
>
>http://sourceforge.net/tracker/index.php?func=detail&aid=444884&group_id=103&atid=300103
>
>Using an https version of the URL returns the top half
>of the page but not the list of existing files that
>have been uploaded:
>
>https://sourceforge.net/tracker/index.php?func=detail&aid=444884&group_id=103&atid=300103
>
>These failures are preventing users gaining access to
>the latest version of the patch that has been posted.
>The updated patch file was uploaded yesterday since
>when this problem has existed. Can you help identify
>what the problem is??
>
>----------------------------------------------------------------------
>
> >Comment By: David Burley (burley)
>Date: 2003-01-06 14:03
>
>Message:
>Logged In: YES
>user_id=597273
>
>Project: mailman
>URL:
>https://sourceforge.net/tracker/index.php?func=detail&aid=444884&group_id=103&atid=300103
>reproduceablility: intermittant (reload page)
>
>----------------------------------------------------------------------
>
>Comment By: Richard Barrett (ppsys)
>Date: 2003-01-06 13:34
>
>Message:
>Logged In: YES
>user_id=75166
>
>The same URLs as I cited in the orginal fault report. See
>above and below.
>
>http://sourceforge.net/tracker/index.php?
>func=detail&aid=444884&group_id=103&atid=300103
>
>and
>
>https://sourceforge.net/tracker/index.php?
>func=detail&aid=444884&group_id=103&atid=3001
>
>As I write both the http and the https version of the URL are
>returning the results I have been complaining about to IE 5.5
>and Netscape 7 running on Win 2k, Mozilla 0.9.4 and
>Netscape 4.78 on Suse Linux 7.3.
>
>These results are not totally consistent and on odd occasions
>the full page may be returned but retrying shortly afterwards
>give the blank or truncated page.
>
>I hav no idea what the cause iibut it is being experienced by
>multiple users using various browsers on different operating
>systems.The only common element is the target URL.
>
>Over the weekend I was seeing the problem going via two
>different ISP ADSL accounts and over our corporate 2Mbit
>link.
>
>Over the weekend three other users of Mailman have emailed
>me saying they are getting a blank page from these URLs
>and asking me to email copies of the patch #444884 that
>should be available through the subject URLs.
>
>I am now posting patches on my own web site to
>compensate for the problems other users are having it getting
>them via sourceforge.
>
>Please remember that just because you cannot observe the
>problem from a machine on the same network as the server
>which is getting the HTTP request for the page does not
>mean it is not a real problem and not being a royal pain in the
>backside to your user community.
>
>What follows is the text of an email I received over the
>weekend. When I checked what the guy had said I found the
>problem was back and has stayed.
>
>Subject: Re: [Mailman-Users] Htdig patch not available
>To: <mailman-users at python.org>
>
>
>
> >
> > Date: Fri, 03 Jan 2003 20:39:21 +0000
> > From: Richard Barrett <r.barrett at openinfo.demon.co.uk>
> > To: Listmom <listmom at travellercentral.com>,<mailman-
>users at python.org>
> > Subject: Re: [Mailman-Users] Htdig patch not available
> > Message-ID: <5.1.1.6.0.20030103203553.03d1edd0 at ext-
>proxy.ftel.co.uk>
> > In-Reply-To: <BA3AFF0E.395F
>istmom at travellercentral.com>
> > Content-Type: text/plain; charset="us-ascii"; format=flowed
> > MIME-Version: 1.0
> > Precedence: list
> > Message: 10
> >
> > At 16:49 03/01/2003, Listmom wrote:
> >> Has anyone been able to access the htdig patch (444884)
>for Mailman 2.1?
> >> When I follow the link on source forge, I get an empty
>page.
> >> --
> >> Never raise your fist in anger.  It leaves your groin
>unprotected.
> >> --
> >> Tod L Glenn
> >> webmaster at travellercentral.com
> >
> > This is a result of some problem with sourceforge and all
>depends on what
> > version of what browser on what OS. Results have ranged
>from blank page
> > through a partial page to a full page with links to the files.
> >
> > I reported it to the sourceforge people this morning and they
>have emailed
> > me this afternoon to say the problem has been fixed. Since
>then I have been
> > able to access the full page with both IE and Netscape and
>access the
> > posted patch file.
> >
> > If  anyone is still having problems I can email the patch file
>as an
> > attachment but please ask only if it is strictly necessary.
>
>
>I tried accessing the Htdig page (444884) using the following
>browsers
>without success (all blank pages):
>
>
>IE 5.1.6 (Macintosh)
>Netscape 7 Macintosh
>Netscape 7 Solaris 2.8
>
>
>Maybe it only works for windows users?  It sure isn't 'fixed'.
>
>
>
>----------------------------------------------------------------------
>
>Comment By: David Burley (burley)
>Date: 2003-01-06 11:54
>
>Message:
>Logged In: YES
>user_id=597273
>
>Please advise: What is a URL to where this issue can be
>reproduced? To respond, add a comment to this support request.
>
>----------------------------------------------------------------------
>
>Comment By: Richard Barrett (ppsys)
>Date: 2003-01-04 05:00
>
>Message:
>Logged In: YES
>user_id=75166
>
>This problem was cleared by your previous actions but has
>returned.
>
>I have received several reports from other users saying they
>are seeing this problem and, at the moment, I am reduced to
>sending out the patch file they need as an email attachment.
>
>Any help in fixing this problem permanently would be much
>appreciated.
>
>----------------------------------------------------------------------
>
>Comment By: David Burley (burley)
>Date: 2003-01-03 08:20
>
>Message:
>Logged In: YES
>user_id=597273
>
>Greetings,
>
>To the best of my knowledge, this matter has now been
>resolved. Should you require further assistance from the
>SourceForge.net team, please re-open this support request
>and add a comment.
>
>Thank you,
>
>David Burley
>Second Level Support Technician, SourceForge.net
>burley at sourceforge.net
>
>----------------------------------------------------------------------
>
>You can respond by visiting:
>https://sourceforge.net/tracker/?func=detail&atid=200001&aid=661494&group_id=1 
>