[Mailman-Users] AOL Spam complaints

Dan Phillips dan at music.memphis.edu
Fri Feb 24 15:16:43 CET 2006

On Feb 24, 2006, at 8:08 AM, Jonathan Dill wrote:
> People sign up
> for the list, confirm their subscription, and then turn around and
> complain about getting e-mail from us, and then when I take them  
> off the
> list, they complain that they should not have been removed, I just  
> don't
> get it.  There is already a clear "Unsubscribe" link in our e-mail
> messages and we don't make people confirm unsubscription.  It would be
> nice if AOL would give people a "Unsubscribe" button so hopefully  
> people
> would use that instead of just being lazy and clicking the "Spam"
> button, the headers by Mailman already include the necessary  
> information
> to do that.

FWIW, I've been told by AOL subscribers that the discard and spam  
buttons are close together and look alike. Every time I've gotten a  
spam complaint forwarded from the AOL feedback loop, when asked the  
poster has told me that they must have hit the spam button accidentally.


Dan Phillips
Associate Professor of Horn, University of Memphis
site administrator: music.memphis.edu

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