[Mailman-Users] STUPID USERS

[Charles Gregory]

Once before, I asked about possible solutions to problems that occur 
when people misread and/or 'reply' to mailman 'administrative' emails.
I would like to cut-n-paste a latest mailing from a list subscriber
to emphasize the problem.

I'm not asking for an 'explanation', but I *am* asking that developers of 
mailman look through the email and SEE the 'chain of logic' that has a 
user sending requests to manage their 'bird list' subscription via the 
"last address used to send them mail about it." then eventually asking me 
to help them because they missed the critical piece of info that they need 
to do their commands on a 'per list' basis.

I'm complaining that my time is WASTED over and over by these ignorant 
mistakes. Is there NO way to get a reminder notice to come FROM the 
list/list-owner, even given the obvious issue with possible multiple 
lists? I know how mailman works, but these people DON'T. Could there at
least be an 'overview' function that recognizes mail sent to 
'mailman-request' and gives them a list of commands to manage each list?

For your amusement, and to emphasize my point, here is the message
I received as mailman-owner, because user SENT their mail to 
'mailman-bounces'..... (go fig)

>From mailman-bounces at hwcn.org Wed Aug  5 09:32:50 2009
Date: Wed, 05 Aug 2009 09:32:49 -0400
From: mailman-bounces at hwcn.org
To: mailman-owner at hwcn.org
Subject: Uncaught bounce notification

The attached message was received as a bounce, but either the bounce
format was not recognized, or no member addresses could be extracted
from it.  This mailing list has been configured to send all
unrecognized bounce messages to the list administrator(s).

For more information see:
http://king.hwcn.org/mailman/admin/mailman/bounce

     [ Part 2: "Included Message" ]

Date: Wed, 5 Aug 2009 09:35:39 -0400
From: Helen <________ at bmts.com>
To: mailman-bounces at hwcn.org
Subject: Re: The results of your email commands

Could this information possibly be provided in a way that it can be 
understood ?  I would like my subscription to stop on August 09 2009 and 
resume on September 10 2009.My address is _____ at bmts.com password ____. 
Thank you H.
----- Original Message ----- 
From: <mailman-bounces at hwcn.org>
To: <______ at bmts.com>
Sent: Tuesday, August 04, 2009 10:22 PM
Subject: The results of your email commands


> The results of your email command are provided below. Attached is your
> original message.
>
> - Results:
>    Ignoring non-text/plain MIME parts
>    help
>    Help for Mailman mailing list:
>
> This is email command help for version 2.1.5 of the "Mailman"
> list manager.  The following describes commands you can send to get
> information about and control your subscription to Mailman lists at
> this site.  A command can be in the subject line or in the body of the
> message.
>
> Note that much of the following can also be accomplished via the World
> Wide Web, at:
>
>    http://king.hwcn.org/mailman/listinfo/mailman
>
> In particular, you can use the Web site to have your password sent to
> your delivery address.
>
> List specific commands (subscribe, who, etc) should be sent to the
> *-request address for the particular list, e.g. for the 'mailman'
> list, use 'mailman-request at ...'.
>
> About the descriptions - words in "<>"s signify REQUIRED items and
> words in "[]" denote OPTIONAL items.  Do not include the "<>"s or
> "[]"s when you use the commands.
>
> The following commands are valid:
>
>
>    confirm <confirmation-string>
>        Confirm an action.  The confirmation-string is required and should 
> be
>        supplied by a mailback confirmation notice.
>
>    end
>        Stop processing commands.  Use this if your mail program 
> automatically
>        adds a signature file.
>
>    help
>        Print this help message.
>
>    info
>        Get information about this mailing list.
>
>    lists
>        See a list of the public mailing lists on this GNU Mailman server.
>
>    password [<oldpassword> <newpassword>] [address=<address>]
>        Retrieve or change your password.  With no arguments, this returns
>        your current password.  With arguments <oldpassword> and 
> <newpassword>
>        you can change your password.
>
>        If you're posting from an address other than your membership 
> address,
>        specify your membership address with `address=<address>' (no 
> brackets
>        around the email address, and no quotes!).  Note that in this case 
> the
>        response is always sent to the subscribed address.
>
>    set ...
>        Set or view your membership options.
>
>        Use `set help' (without the quotes) to get a more detailed list of 
> the
>        options you can change.
>
>        Use `set show' (without the quotes) to view your current option
>        settings.
>
>    subscribe [password] [digest|nodigest] [address=<address>]
>        Subscribe to this mailing list.  Your password must be given to
>        unsubscribe or change your options, but if you omit the password, 
> one
>        will be generated for you.  You may be periodically reminded of 
> your
>        password.
>
>        The next argument may be either: `nodigest' or `digest' (no 
> quotes!).
>        If you wish to subscribe an address other than the address you sent
>        this request from, you may specify `address=<address>' (no brackets
>        around the email address, and no quotes!)
>
>    unsubscribe [password] [address=<address>]
>        Unsubscribe from the mailing list.  If given, your password must 
> match
>        your current password.  If omitted, a confirmation email will be 
> sent
>        to the unsubscribing address. If you wish to unsubscribe an address
>        other than the address you sent this request from, you may specify
>        `address=<address>' (no brackets around the email address, and no
>        quotes!)
>
>    who password
>        See everyone who is on this mailing list.  The roster is limited to
>        list administrators and moderators only; you must supply the list
>        admin or moderator password to retrieve the roster.
>
>
> Commands should be sent to mailman-request at hwcn.org
>
> Questions and concerns for the attention of a person should be sent to
>
>    mailman-owner at hwcn.org
>
>    help
>    Help for Mailman mailing list:
>
> This is email command help for version 2.1.5 of the "Mailman"
> list manager.  The following describes commands you can send to get
> information about and control your subscription to Mailman lists at
> this site.  A command can be in the subject line or in the body of the
> message.
>
> Note that much of the following can also be accomplished via the World
> Wide Web, at:
>
>    http://king.hwcn.org/mailman/listinfo/mailman
>
> In particular, you can use the Web site to have your password sent to
> your delivery address.
>
> List specific commands (subscribe, who, etc) should be sent to the
> *-request address for the particular list, e.g. for the 'mailman'
> list, use 'mailman-request at ...'.
>
> About the descriptions - words in "<>"s signify REQUIRED items and
> words in "[]" denote OPTIONAL items.  Do not include the "<>"s or
> "[]"s when you use the commands.
>
> The following commands are valid:
>
>
>    confirm <confirmation-string>
>        Confirm an action.  The confirmation-string is required and should 
> be
>        supplied by a mailback confirmation notice.
>
>    end
>        Stop processing commands.  Use this if your mail program 
> automatically
>        adds a signature file.
>
>    help
>        Print this help message.
>
>    info
>        Get information about this mailing list.
>
>    lists
>        See a list of the public mailing lists on this GNU Mailman server.
>
>    password [<oldpassword> <newpassword>] [address=<address>]
>        Retrieve or change your password.  With no arguments, this returns
>        your current password.  With arguments <oldpassword> and 
> <newpassword>
>        you can change your password.
>
>        If you're posting from an address other than your membership 
> address,
>        specify your membership address with `address=<address>' (no 
> brackets
>        around the email address, and no quotes!).  Note that in this case 
> the
>        response is always sent to the subscribed address.
>
>    set ...
>        Set or view your membership options.
>
>        Use `set help' (without the quotes) to get a more detailed list of 
> the
>        options you can change.
>
>        Use `set show' (without the quotes) to view your current option
>        settings.
>
>    subscribe [password] [digest|nodigest] [address=<address>]
>        Subscribe to this mailing list.  Your password must be given to
>        unsubscribe or change your options, but if you omit the password, 
> one
>        will be generated for you.  You may be periodically reminded of 
> your
>        password.
>
>        The next argument may be either: `nodigest' or `digest' (no 
> quotes!).
>        If you wish to subscribe an address other than the address you sent
>        this request from, you may specify `address=<address>' (no brackets
>        around the email address, and no quotes!)
>
>    unsubscribe [password] [address=<address>]
>        Unsubscribe from the mailing list.  If given, your password must 
> match
>        your current password.  If omitted, a confirmation email will be 
> sent
>        to the unsubscribing address. If you wish to unsubscribe an address
>        other than the address you sent this request from, you may specify
>        `address=<address>' (no brackets around the email address, and no
>        quotes!)
>
>    who password
>        See everyone who is on this mailing list.  The roster is limited to
>        list administrators and moderators only; you must supply the list
>        admin or moderator password to retrieve the roster.
>
>
> Commands should be sent to mailman-request at hwcn.org
>
> Questions and concerns for the attention of a person should be sent to
>
>    mailman-owner at hwcn.org
>
>
> - Done.
>
>

-- end quote--

=- Charles