[Mailman-Users] Minor addition to Mailman/Cgi/options.py
malcolm.austen at weald.org.uk
Tue May 3 17:16:29 CEST 2011
On Tue, 03 May 2011 15:46:47 +0100, C Nulk <CNulk at scu.edu> wrote:
> Thanks for your input and your examples.
And yours Chris.
> The problem occurs on the Options login page. When the users see the
> password field on that page, they completely forget about reading any
> other part of the page. They just plow ahead and become frustrated
> (their own fault for not reading) and then I get email about
> unsubscribing. I did a capture of the page and a bit of obscuring of
> the Options login page (with my addition).
I have not encountered too many troubles with that page, maybe my users
all put their email in before reaching that page. I ought to tackle it
because it is confusing - if you get there without entering an email
address, it presents three separate sections without making it obvious
that the lower two require an email address entered in the top one.
> Hopefully, that little addition will help my users (the ones that don't
> read before acting). If it helps others who face the same problem,
I think I would lift the email box up to the top so that it does not
appear to 'belong' to any particular section ... ?
> Malcolm, I have also done some separation of tasks which does help. I
> split the Unsubscribe and Edit options from one section into two
> different sections. It was another confusing aspect for the users
> trying to unsubscribe. Now, I tell them and my documentation says to
> look for the Unsubscribe section, put your password in the field
> provided, and click the unsubscribe button. The next page was the one
> tripping them up.
> Thanks for the input,
And for your input, it's given me food for though on making further
improvements to my list pages. Most often the problems aren't 'obvious'
until a user explains why they could not understand the page :-)
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